NORAH Cole-Anjorin
Porter Ranch,CA
Summary
Highly experienced healthcare professional, with a diverse background in Pharmaceuticals, Business Development, and Clinical Health Informatics that includes an emphasis on Epidemiology, to take the lead and empower an organization as their champion focused on enhancing and capitalizing on strategic outcomes that fosters total patient care within the public health sector. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable consultant serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Engagement Registry Cosultant
CA NurseCare Home Health, Inc
City Of Los Angeles, CA
08.2022 - Current
- Mobilize, coordinate, and provide support services and referrals to help patient population obtain health care services and access to available resources and benefits awarded to qualifying patients
- Increase company's exposure by organizing marketing initiatives, counseling medical providers, healthcare workers, and key stakeholder to cultivate positive relationships with patients by helping facility meet 100% satisfactions scores resulting in 10% increase of new patients
- Initiate application process for patient assistance programs from bedside to home-care related services, screen for patient eligibility requirements for state, local, and federal programs in collaboration with clinical and admin staff
- Provide organization training opportunities for assisting consumers with eligibility requirements and management processes
- Created consumer/provider training services including Disability Awareness, CPR, Alzheimer’s Awareness, Patient Abuse detection and reporting, and disaster preparedness.
Business Analyst
Rose International Inc
Porter Ranch, CA
04.2022 - 07.2022
- Managed 8-10 projects per SIM relating to KPMC Go-live, performed project management activities in collaboration with KP vendor transition to KPMC platform, supported Service Integration Managers monitor stability of all technical and operational deliverables between client, vendors, health benefit exchanges, and third-party payers
- Led project status meetings, maintain action logs, follow-up, reviews, and feedback on business requirements, integration and regulatory documents, test cases, scenarios, results, and Go-live
- Delivered timely tracking of issues and resolution, monitored required data reconciliation processes, auditing activities, draft, and present action plans to track against measurable performance indicators and produce useful reports to achieve key performance metrics
- Synthesized current business intelligence, data analysis, and project needs to provide strategic recommendations for improvement of existing system functionality
- Developed innovative fact-based and achievable strategies and operating business models in collaboration between KP, HPS, and other Stakeholders to assess and approve funding for projects impacting KP in addition to providing consultative advisory as Subject Matter Expert to technical, and support staff as appropriate.
- Collaborated with stakeholders to define project objectives and criteria
- Conducted interviews with key business users to collect information on business processes and user requirements
- Executed analysis of risks and identified risk mitigation strategies
Epidemiology Lead
TEKsystems Inc
Porter Ranch, CA
03.2021 - 01.2022
- Project managed LAUSD Contact Tracing program, hired, trained, and managed virtual team of 82 tracers/investigators, and supervisors to provide client support for 1,400 schools within LAUSD COVID-19 Contact Tracing program
- Created and implemented new workflow processes using clinical informatics proficiencies, data visualization tools, and clinical terminology skills to mitigate and present accuracy of data analyzed, troubleshoot, resolve, mitigate, implement solutions for sporadic outbreaks prevention within districts
- Effectively exercised qualitative and quantitative informatics capabilities for program management, configuration of large clinical datasets
- Managed triage issues, implement solutions for cases, systems issues, and escalated issues requiring input of medical teams on standby, initiated new advanced workflow processes via web-based tools for data retrieval of evidence-based containment measures, HIPAA, CAL-OSHA, CDC, LAUSD protocol adherence, and subject matter expert
- Managed surveillance reporting, policy adherence, utilization of informatics capabilities for program management, clinical data configuration, use of clinical informatics skills and, clinical terminology, technology, and accountability to adhere to ONC Meaningful Use and Interoperability within systems utilized for large data sets
- Successfully implemented evidence-based containment measures via planning, policy development, and deployment of Contact Tracing Line List’s to effectively track, control, and prevent COVID-19 cohort outbreaks.
Provider Relations Specialist
California Department Of Social Services,
Woodland Hills, CA
08.2019 - 01.2022
- Accountable for documentation management, clinical management services for total patient care continuum, case management, health assessment, intervention, disease state management, adherence to HIPAA protocols
- Provided, education, training, and coaching to patients for total outcome of self-management of chronic disease states, and medication compliance at 100%
- Independently managed patients care plans, patient observation of disease management, effective listening, follow through on patient needs/demands, patient to physician/provide issue resolution, resulting in effective care and improved patient satisfaction.
Informatics Consultant/Bus
Bio-Medical Diagnostic Imaging
Lagos, Nigeria
04.2016 - 08.2019
- Developed and trained sales team on end user skills for system support of patient portal, EMRs, data reporting tools, EHR system integration, troubleshooting, diagnoses management
- Responsible for testing validating data retrieved, data implementation/analysis, reliable access/delivery of medical imaging service suites
- Managed sales team including hiring, managing outside sales teams, access/training of test kits for testing, lab analysis increasing sales revenue by 20%
- Implemented system processes, application tools to assist clinical staff with data management, change management processes, data integration, automation of quality data monitoring
- Responsible for support application utilization tools for end user workflow issues, scheduling management, support, and escalation issues
2017 ranking - #1 Sales representative nationwide, Gold Club Ranking - 544% growth in 2017, 2017 - Gold Club Sales Ranking for 412% growth, SVP award, 2018 ranking -Top 10% nationwide - Total patient care optimization coordination, provider education and training, symposiums, speaker programs, lunch and learns, clinical research, patient observations and surveys, and new/existing therapeutics, market research
- Salesforce Databases/datasets management, medical terminology/Coding utilization, C-level Consulting, Sales, Negotiation, Revenue growth, team management
Product Mgr
InformMD, Hereditary
NORTHRIDGE, CA
10.2015 - 10.2017
- Responsible for physician/provider outreach, educated, trained physicians, stakeholders, other healthcare providers on EHR systems utilization for revenue management
- Supported admin management on design, implementation, training, management of educational/clinical programs for early cancer detection, whole genome testing
- Lead marketing/implementation efforts for early testing capabilities via oncology units for rare genetic diseases increasing sales by 150%
- Management/training physicians, nurses, miscellaneous care teams on EHR utilization for patient data, script data, coding/billing use of Smart tools to documenting patient care plans
- Consultative vendor support for Go-Live, project management, team leadership, troubleshooting, identification of new business opportunities.
Project Management Consultant
Omniquest/Shoreline Pharma
Encino, CA
06.2013 - 10.2015
- Sales/Market management of high prescribing/dispensing physicians and pharmacies prescribing habits, converted products as their primary product for patient quality of care continuum, conduct needs-analysis based on prescribing habits, managed care plans effective project management workflows with EPIC consultants, supervised over 50 customer escalation calls per day
- Partnered with Leadership teams, user experience teams, product owners to review project priorities and progress with stakeholders, conducted stakeholder meetings, and reviewed revenue performance of projects in pipeline from budgetary guidelines with management, ensured funding allocations for new business transformation programs, new implementations, SIT testing, UAT testing, Go-Live
- Defined acceptance criteria project deliverables, team collaboration to establish delivery dates, ensured all customer acceptance criteria were met, securing sign-off on each deliverable
- Managed/coordinated with teams responding to all data calls, tasks, timely response to client requests for information
- Coordinated/executed complex programs, projects, distributed to team workflows based on experience subject matter expertise
- Effectively interviewed, interacted, participated with project executives, sponsors, project teams, external consultants in business pipeline discussion in reviewing prospective deals to devise ways of increasing sales pipeline
Education
Master of Science - Health Informatics
Indiana University - Purdue University Indianapolis
Indianapolis, IN09.2020
Bachelor of Arts - Arts, Minor in Marketing
California State University
Los Angeles, CASome College (No Degree) -
Los Angeles Mission College
Mission HillsSome College (No Degree) - Fashion Merchandising Certificate
Los Angeles Trade Technical College
Los Angeles, CASkills
Professional Skills
- Project and Product Management
- Elderly Care Consulting
- Social Media Platforms
- System Integration Testing
- User Acceptance Testing (UAT)
- SQL and Tableau
- Change, Stakeholder management, and consulting
- Health IT/Interoperability integration
- Data protection and security
- Data/Statistical analysis, Information management
- Subject matter expert, Sales, Business Development
- Leadership, management, teaching, training, education
- Public Health Informatics Infectious Disease Management
- Patient care, medication management
- Information Flow Management
- System lifecycle management
- e/mHealth EHR, EMR system
- Telehealth
- EPIC Data/Research analysis
- HIPPA, Documentation Compliance
- Hereditary, Early Cancer Detection,
- Genetic testing
Additional Skills 5 years
- Master skills in Microsoft 365- Word, Excel, Powerpoint, Outlook, Defender, icloud, AI, MS Teams, Windows
- Line List
- Tableau
- Power BI
- Adobe Photoshop, Canva
- Healthcare Consulting
- Presentation Skills
- Research and Analytical Skills
Websites
Certification
- Clinical Terminologies, Vocabularies, and Information Standards
- Project Management of Health Information Systems Information Systems Design and Implementation Epidemiology for non-Epidemiologist
- John Hopkins School of Public Health Contact Tracing Health Care Data Analytics
- Public Health Biology - A Global Perspective HIPPA Legal and Ethical Issues in Health Information
- Health Information Systems and Technology Management Leadership and Management in
- Healthcare Infection Control and Infectious Disease Epidemiology Public Health Biology
- Certifications in Progress: COHIMS, CHDA, AHIC, SAS, SCRUM Master, AWS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Patient Engagement Registry Cosultant
CA NurseCare Home Health, Inc
08.2022 - Current
Business Analyst
Rose International Inc
04.2022 - 07.2022
Epidemiology Lead
TEKsystems Inc
03.2021 - 01.2022
Provider Relations Specialist
California Department Of Social Services,
08.2019 - 01.2022
Informatics Consultant/Bus
Bio-Medical Diagnostic Imaging
04.2016 - 08.2019
Product Mgr
InformMD, Hereditary
10.2015 - 10.2017
Project Management Consultant
Omniquest/Shoreline Pharma
06.2013 - 10.2015
Master of Science - Health Informatics
Indiana University - Purdue University Indianapolis
Bachelor of Arts - Arts, Minor in Marketing
California State University
Some College (No Degree) -
Los Angeles Mission College
Some College (No Degree) - Fashion Merchandising Certificate
Los Angeles Trade Technical College
- Clinical Terminologies, Vocabularies, and Information Standards
- Project Management of Health Information Systems Information Systems Design and Implementation Epidemiology for non-Epidemiologist
- John Hopkins School of Public Health Contact Tracing Health Care Data Analytics
- Public Health Biology - A Global Perspective HIPPA Legal and Ethical Issues in Health Information
- Health Information Systems and Technology Management Leadership and Management in
- Healthcare Infection Control and Infectious Disease Epidemiology Public Health Biology
- Certifications in Progress: COHIMS, CHDA, AHIC, SAS, SCRUM Master, AWS
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