Norah Ewy
Wichita
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Marshalls. Proven ability to enhance customer engagement and optimize operations through effective time management and creative problem-solving. Recognized for leadership qualities and a commitment to maintaining high standards of cleanliness and organization in fast-paced environments. Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Associate
Marshalls
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted in maintaining store organization and product displays to enhance customer experience.
- Executed daily inventory checks to ensure accurate stock levels and minimize discrepancies.
Host
Wichita Country Club
03.2022 - 12.2024
- Greeted and seated members, ensuring a positive first impression of the club.
- Coordinated reservations and waitlists, optimizing dining room efficiency.
- Assisted in training new hosts on customer service standards and procedures.
- Managed communication between kitchen and dining staff to enhance service flow.
- Maintained cleanliness and presentation of host stand, contributing to overall ambiance of the club.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Busser
Il Vicino
05.2023 - 08.2023
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Monitored inventory levels of utensils and supplies, reporting shortages to management.
- Resolved customer concerns regarding seating and cleanliness, ensuring satisfaction.
- Reset and cleaned tables quickly to prepare for new customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Cleaned Restruant before and afte5 shift, including checking bathroom stock, cleaning floors, wiping down walls and windows.
Education
No Degree -
Butler Community Collage
Andover, KSAndover High School
Andover, KS05-2025
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Cash handling
- Customer engagement
- Management support
- Loyalty program promotion
- Shipment processing
- Multitasking and organization
- Creative problem solving
Timeline
Associate
Marshalls
12.2024 - Current
Busser
Il Vicino
05.2023 - 08.2023
Host
Wichita Country Club
03.2022 - 12.2024
No Degree -
Butler Community Collage
Andover High School
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