Summary
Overview
Work History
Education
Skills
Timeline
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Norah Gilligan

Queensbury,NY

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

O'Connor Construction
06.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Brand Ambassador

Aerie By American Eagle
05.2022 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
  • Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
  • Trained new brand ambassadors, ensuring consistency and quality in brand representation.
  • Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.

Crew Member

McDonald's
02.2019 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Associate of Applied Science - Business Management

Suny Adirondack
Queensbury
12-2024

Skills

  • Microsoft Word
  • Microsoft Excel
  • Customer and client relations
  • Filing
  • Database entry
  • Recordkeeping
  • Data organization
  • Professional and mature
  • Resourceful
  • Bookkeeping
  • Attendance record management

Timeline

Administrative Assistant

O'Connor Construction
06.2023 - Current

Brand Ambassador

Aerie By American Eagle
05.2022 - Current

Crew Member

McDonald's
02.2019 - 04.2022

Associate of Applied Science - Business Management

Suny Adirondack

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Norah Gilligan