Norah Kennedy

Starbucks has allowed me to develop great people skills and a very efficient work ethic.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences
• Monitored supply levels at counter and maintained customer areas to meet typical demands
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales

At World Market, I worked in a customer service role. Mainly as a cashier. However, I would also work on the floor helping customers. When needed I would build furniture and put together online orders and bring them out to cars.

• Prepared merchandise for sales floor by pricing or tagging
• Helped customers locate products and checked store system for merchandise at other sites
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
• Enhanced product presentation and promotional material displays, working alongside retail representatives

• Dean's Scholarship

• Awarded Rotary Global Scholar
• Awarded Edina Scholar
• Awarded Badminton Letter
• Completed AP course in Environmental Science
• 3.7 GPA
• Elected Captain of Badminton Team