Norah Kupenga-Maposa
Leander,TX
Summary
Versatile Traffic Safety Specialist with a strong background in project management, customer service and data analysis, as demonstrated during my tenure at the Texas Department of Transportation. Skilled in federal grant review and process analysis, I have a proven track record of delivering high-quality projects within budget and compliance standards. My strategic planning abilities and collaborative approach have consistently driven organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Traffic Safety Specialist
Texas Department of Transportation (TxDOT)
09.2022 - Current
- Coordinate with cross-functional teams on multiple projects and/or grant programs.
- Manage workflow processes for government funded grants, ensuring deadlines are met within budget constraints.
- Coordinate with stakeholders to support project and business demands.
- Partner with organization leaders on long-range strategies, organizational goals, and initiatives.
- Travel to local partner sites representing TxDOT to keep projects on schedule while maintaining high quality.
- Review grant proposals and score according to requests for proposals.
- Develop project plans, track progress, and report results to stakeholders and facilitate coalition meetings and presentations.
- Manage over 13 project budgets and oversee expenditures to keep costs controlled and within budget parameters.
- Monitor project performance metrics to ensure adherence to quality standards and alignment with established goals.
- Research and analyze data from various sources to provide meaningful insight into project performance.
- Participate in strategic meetings to discuss upcoming initiatives and develop actionable plans for success.
- Ensure compliance with TxDOT regulations through implementation of appropriate policies and procedures.
Grants Coordinator/Program Manager
Texas Higher Education Coordinating Board (THECB)
09.2021 - 02.2022
- Managed 54 Perkins federal grants and provided technical assistance for Career and Technical Education (CTE) Colleges in the State of Texas in the Workforce Education department.
- Planned and implemented processes for federal subrecipient desk reviews to comply with federal guidelines.
- Developed and conducted risk based substantive tests for federal subrecipient monitoring of grants.
- Evaluated general ledgers and supporting documentation to test for occurrence, classification, and compliance with federal regulations.
- Assisted agency program areas in advising institutions regarding corrective action on federal desk review findings and maintaining compliance with program policies and procedures.
- Served as a liaison to external auditors, providing working papers and walk-throughs.
- Drafted written correspondence delivered to institutions requesting audit evidence.
- Documented results of compliance assessments in accordance with auditing standards; provided feedback to leadership and stakeholders on results.
- Advised agency program areas on the development of written policies ad standard operating procedures to ensure consistent monitoring across programs.
- Coordinated with internal and external subject matter experts on compliance related issues and work plans.
- Developed and implemented systems for tracking project progress and evaluating results.
- Conferred with other departments on projects involving multiple teams from different divisions.
Project Manager
Leap to Success: Volunteer
12.2020 - 09.2021
- Developed 2 comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results on the development of recruiter list.
- Monitored project progress, identified risks and took corrective action as needed.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Met project deadlines without sacrificing build quality or workplace safety.
Devised plans and schedules for concurrent projects to meet established deadlines. - Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
Program Manager / Case Manager Supervisor
Vivent Health
10.2019 - 11.2020
- Provided ongoing supervision to a regional team of 6 medical and community case managers to assure effective service delivery in accordance with all federal, state and agency standards.
- Responsible for the development and implementation of systems of operation to ensure high quality services and effective use of staff resources.
- Conducted one-on-one and team meetings to ensure that staff were trained, knowledgeable, and informed on agency updates, policies, goals
Implemented policies and procedures governing case management, housing, and additional supports services to promote a cohesive and multidisciplinary approach to care and treatment of patients. - Routinely completed audits to evaluate adherence to compliance and state standards.
- Promoted integrated service delivery through direct collaboration with health medical centers, pharmacy and other social service programs to ensure efficient, effective and high quality service delivery to clients/patients.
- Provided supervision to student interns and volunteers to aid in supporting case management and other social service programs.
Case Manager / Lead Case Manager / Eligibility Intake Specialist
AIDS Services of Austin
01.2015 - 01.2019
- Responsible for the completion of eligibility screenings semi-annually for clients enrolled into the program and intakes for existing and prospective patients affected by HIV and AIDS.
- Determine patient eligibility for program eligibility, obtain proper HIV status documentation and residency information.
- Conduct patient intake interviews and psychosocial assessments by using patient-centered approach to obtain information relevant to gain medical, financial, emotional and social service information required to determine eligibility of the individual seeking services.
- Maintained patient documentation to substantiate eligibility for department services; and updated eligibility progress notes in the patient record according to departmental standards.
- Provided timely and accurate referrals to community AIDS Services Organizations and other medical providers as appropriate.
- Coordinated with Tier Two Patient Navigator and Outreach staff in case management department to facilitate access to care or referral for patients who were Out of Care for early intervention services.
- Participated in leadership opportunities and committees as practicable.
Program Coordinator
AIDS Services of Austin
02.2011 - 12.2014
- Supported planning and coordination of the HIV programs and its activities which are inclusive of HIV testing, Counseling, Community Prevention Education Workshops and Outreach.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Facilitated programming by coordinating resources and deliverables between departments.
- Collaborated with program coordinators to achieve consistency in program objectives and services.
Education
MBA - Marketing
Open University of Zimbabwe
Harare, ZimbabweBachelor of Science - Marketing And Management
Harare Technical College
Harare, ZimbabweSkills
- Project Management
- Program Management
- Data Analysis
- Audit reporting
- Process Analysis
- Federal Grant Review
- Database Management
- Change Management
- Conflict Resolution and Decision Making
- CFR 200
- Office of Management and Budget
- Contract Administration and Management
- SharePoint and E-Grants
Certification
Associate in Project Management (CAPM)
Project Management Professional (PMP)
Car Fit Technician and Event Coordinator
Child Passenger Safety Technician
Smith System Driver
Timeline
Traffic Safety Specialist
Texas Department of Transportation (TxDOT)
09.2022 - Current
Grants Coordinator/Program Manager
Texas Higher Education Coordinating Board (THECB)
09.2021 - 02.2022
Project Manager
Leap to Success: Volunteer
12.2020 - 09.2021
Program Manager / Case Manager Supervisor
Vivent Health
10.2019 - 11.2020
Case Manager / Lead Case Manager / Eligibility Intake Specialist
AIDS Services of Austin
01.2015 - 01.2019
Program Coordinator
AIDS Services of Austin
02.2011 - 12.2014
MBA - Marketing
Open University of Zimbabwe
Bachelor of Science - Marketing And Management
Harare Technical College
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