Summary
Overview
Work History
Education
Skills
Websites
Timeline
Norah Lazard

Norah Lazard

Financial Services
Orlando,FL

Summary

I’ve had enjoyed a few years of experience working in Hospitality as well as a couple of years in Financial services. I’ve been able to develop quality customer service and technical skills. I’m looking to explore my career options and sharpen my skills in the field of Architecture. I aspire to become a Commercial Architect. I have also been able to obtain certain certifications early on like Microsoft Word, Excel, and PowerPoint. I also have a certification in the AutoCAD software.

Overview

3
3
years of professional experience

Work History

Trainee

Experior
01.2025 - Current
  • Operated POS System
  • Handled Cash Drop
  • Provided Quality Customer Service
  • Served Sub and Sides (Ex: Chips and Cookies)
  • Prepped Meats and Veggies
  • Baked Bread and Cookies
  • Cleaned Dishes
  • Sweeped and mopped floors
  • Took out Trash
  • Cleaned Bathrooms

Sandwich Artist

Firehouse Subs
10.2024 - 01.2025
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.

Trainee

PHP Agency Inc.
12.2023 - 10.2024
  • Developed strong understanding of company policies by participating in training sessions.
  • Conducted research for project proposals to support decision-making processes.
  • Applied analytical skills to evaluate information and present findings.
  • Supported senior staff in project management to facilitate timely delivery of tasks.

Deli Clerk

Publix
12.2022 - 01.2023
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Shift Manager

Subway
08.2021 - 12.2022
  • Operated POS System
  • Handled Cash Drop
  • Provided Quality Customer Service
  • Served Sub and Sides (Ex: Chips and Cookies)
  • Prepped Meats and Veggies
  • Baked Bread and Cookies
  • Cleaned Dishes
  • Sweeped and mopped floors
  • Took out Trash
  • Cleaned Bathrooms

Education

Certificate - Architecture

Orange Technical College - South Campus , 2900 W Oak Ridge
05.2024

Received AutoCAD Certification!

Skills

  • MicroSoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Time management
  • Team collaboration
  • Attention to detail
  • Customer service
  • Technical skills
  • Documentation skill
  • Report preparation
  • POS systems
  • Upselling strategies
  • Type training
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Effective communication

Timeline

Trainee - Experior
01.2025 - Current
Sandwich Artist - Firehouse Subs
10.2024 - 01.2025
Trainee - PHP Agency Inc.
12.2023 - 10.2024
Deli Clerk - Publix
12.2022 - 01.2023
Shift Manager - Subway
08.2021 - 12.2022
Orange Technical College - South Campus - Certificate, Architecture

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Norah LazardFinancial Services