Norah McGann
Columbus,Ohio
Summary
Dynamic professional with a strong background in theatre and education, adept at engaging diverse audiences and enhancing experiences. At Paulette's Princess Parties, showcased quick thinking and problem-solving skills, captivating children through interactive storytelling. Reliable and organized, excel in document preparation and maintain a strong work ethic in all endeavors.
Overview
5
5
years of professional experience
Work History
Education Program Coordinator
BalletMet
Columbus, OH
01.2026 - Current
- Coordinated educational programs to enhance student engagement and community participation; KidTix, Soar on Saturdays, Discover Dance
- Fostered partnerships with local schools and community organizations to expand outreach initiatives and access.
- Evaluated program effectiveness through participant feedback and assessment tools, driving continuous improvement.
House Manager
CAPA
Columbus, Ohio
09.2025 - Current
- Oversaw daily theatre operations, ensuring seamless performance execution and customer service excellence.
- Enhanced customer experience by ensuring smooth operations during all events and performances.
- Maintained high standards of safety and cleanliness throughout the facility by enforcing strict guidelines and procedures.
- Resolved conflicts among staff members or patrons diplomatically to maintain a positive working environment and customer satisfaction.
Box Office Associate
Balletmet Columbus
Columbus, Ohio
10.2025 - 01.2026
- Managed ticket sales and customer inquiries efficiently during peak hours.
- Coordinated with management to streamline box office operations, reducing wait times for customers.
- Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.
- Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
- Maintained a clean and welcoming environment in the box office area, ensuring a positive first impression for all patrons entering the venue.
Ticket Operations
The Ohio State Fair - Ticketmaster
Columbus, OH
07.2023 - 08.2026
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Utilized specialized software programs for processing ticket orders accurately and efficiently.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Assisted guests with special needs or accessibility requirements, delivering personalized attention that enhanced their overall experience at the venue.
Party Princess
Paulettes Princess Parties
Columbus, OH
07.2021 - 02.2025
- Captivated audiences with dynamic storytelling techniques that brought beloved characters to life in an authentic manner.
- Enhanced party atmosphere by incorporating engaging and interactive activities for children.
- Utilized creative problem-solving skills to adapt performances based on changing circumstances or unexpected challenges.
- Performed live shows at various venues throughout region.
- Developed strong improvisational abilities, enabling seamless adaptation to various audience dynamics during performances.
Education
Bachelor of Arts - Arts Management
The Ohio State University
Columbus, OH12-2027
High School Diploma -
The Arts And College Preparatory Academy
Columbus, OH05-2023
Skills
- Experience in Ticketmaster and Tessitura
- Quick Thinking Under Pressure
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Background in theatre and mathematics
- Organization
- Professionalism and courtesy
- Strong work ethic
Timeline
Education Program Coordinator
BalletMet
01.2026 - Current
Box Office Associate
Balletmet Columbus
10.2025 - 01.2026
House Manager
CAPA
09.2025 - Current
Ticket Operations
The Ohio State Fair - Ticketmaster
07.2023 - 08.2026
Party Princess
Paulettes Princess Parties
07.2021 - 02.2025
Bachelor of Arts - Arts Management
The Ohio State University
High School Diploma -
The Arts And College Preparatory Academy