Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Norah Montesinos

Lawrenceville

Summary

Bilingual professional experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager

KM MULTISERVICES LLC-Dacula, GA
04.2024 - 05.2025
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
  • Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided excellent customer service.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Prepared drafts of forms, letters and agreements for legal staff use.

Manager

SANTA LUCIA BRAZILIAN STEAKHOUSE-Buford, GA
03.2022 - 08.2024
  • Led a team of 35 employees, providing guidance and support to efficient operations
  • Developed and implemented strategies to improve productivity and streamline processes
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Collaborated with cross-functional teams to develop and execute marketing campaigns
  • Maintained high standards of quality control to customer satisfaction
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved customer complaints or issues promptly while maintaining a positive brand image

Customer Service Representative

CHAMBER OF COMMERCE LIMA - Peru
07.2017 - 01.2022
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
  • Identified opportunities for process improvement based on common customer inquiries or pain points
  • Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor of International Business - International Business

Peru State College
PERU
12.2017

Skills

  • CRM software

  • Supervising experience

  • Tax experience (1 year)

  • Microsoft Excel

  • Restaurant experience

  • QuickBooks (1 year)

  • Microsoft Word

  • Office management

  • Organizational skills

  • Office administration

  • Data entry

  • Customer relations

  • Administrative support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification


  • Certified ITIN NUMBER COURSE, Easy Taxes & Multiservices LLC- July 2024.
  • Certified BASIC INCOME TAX COURSE 1040, Easy Taxes & Multiservices LLC- August 2024.
  • Certified QUICKBOOK COURSE, Easy Taxes & Multiservices LLC- December 2024.

Timeline

Office Manager

KM MULTISERVICES LLC-Dacula, GA
04.2024 - 05.2025

Manager

SANTA LUCIA BRAZILIAN STEAKHOUSE-Buford, GA
03.2022 - 08.2024

Customer Service Representative

CHAMBER OF COMMERCE LIMA - Peru
07.2017 - 01.2022

Bachelor of International Business - International Business

Peru State College

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