NORA I. PENA MENDOZA
Orlando,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Breakfast Attendant
HYATT PLACE LAKE MARY (MYRA HOTEL LLC)
10.2023 - Current
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Prepared selection of coffees, juices and other beverages for guest enjoyment.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room inventory and replenished as necessary.
Lobby Attendant
HYATT PLACE LAKE MARY (MYRA HOTEL LLC)
04.2023 - 10.2023
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Provided excellent customer service while performing cleaning duties, addressing any guest inquiries or concerns with professionalism.
- attention to detail in maintaining pristine conditions within the lobby area.
- Maintained a safe and sanitary space for both guests and staff members through thorough cleaning practices.
- Proactively communicated with management regarding any potential safety hazards or concerns identified while performing cleaning duties.
- Coordinated with front desk staff to ensure prompt response to specific guest requests or concerns related to the cleanliness of public spaces.
- Adapted quickly to changing priorities and tasks in order to maintain optimal cleanliness standards throughout shifts.
- Reduced customer complaints regarding cleanliness by promptly addressing any issues and proactively preventing them.
- Supported hotel reputation as a top-tier establishment through impeccable maintenance of public spaces, including the lobby area.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
HOUSEKEEPER
HYATT PLACE LAKE MARY (MYRA HOTEL LLC)
01.2022 - 04.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
Education
FOODHANDLER TRAINING PROGRAM - MANIPULADOR DE ALIMENTOS
SERVSAFE NATIONAL RESTAURANT ASSOCIATION
Chicago Heights, IL10.2023
Bachelor of Science - ADMINISDTRACION DE EMPRESAS
UNIVERSIDAD DE CARABOBO
VALENCIA, VENEZUELA06.1995
Skills
- Efficient multitasking
- Cleanliness standards
- Sanitation Practices
- Food safety knowledge
- Guest Relations
- Allergy awareness
- Food Preparation
- Breakfast set up
- Stock replenishment
- Teamwork and Collaboration
Timeline
Breakfast Attendant
HYATT PLACE LAKE MARY (MYRA HOTEL LLC)
10.2023 - Current
Lobby Attendant
HYATT PLACE LAKE MARY (MYRA HOTEL LLC)
04.2023 - 10.2023
HOUSEKEEPER
HYATT PLACE LAKE MARY (MYRA HOTEL LLC)
01.2022 - 04.2023
FOODHANDLER TRAINING PROGRAM - MANIPULADOR DE ALIMENTOS
SERVSAFE NATIONAL RESTAURANT ASSOCIATION
Bachelor of Science - ADMINISDTRACION DE EMPRESAS
UNIVERSIDAD DE CARABOBO
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