Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Manager

Noraida Morales-Colon

Fitchburg

Summary

Dynamic manager with proven success at McDonald's Restaurant, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in time management and safety procedures, I foster a productive environment, ensuring high-quality service delivery while motivating staff to excel. Committed to maintaining professionalism and open communication for optimal results.

Experienced with strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

McDonald's Restaurant
09.2021 - 02.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Employee/Cashier Team Lead

Burger King
07.2015 - 09.2015
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

CNA/HHA

Caldwell Homes
10.2014 - 11.2014
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.

Server

Dunkin' Donuts Franchising
03.2006 - 02.2009
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

CNA/HHA

C AND J Home Heath Care
09.2003 - 07.2004
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Education

Associate of Science - Human Services

Mount Wachusett Community College
Gardner, MA
05-2025

High School Diploma -

Fitchburg High School
Fitchburg, MA
06-2003

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Verbal and written communication
  • Cross-functional teamwork
  • Clear communication
  • Safety procedures

Certification

I received a certification for Human Services.

Human Services Internship-200 hours.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Manager

McDonald's Restaurant
09.2021 - 02.2022

Employee/Cashier Team Lead

Burger King
07.2015 - 09.2015

CNA/HHA

Caldwell Homes
10.2014 - 11.2014

Server

Dunkin' Donuts Franchising
03.2006 - 02.2009

CNA/HHA

C AND J Home Heath Care
09.2003 - 07.2004

Associate of Science - Human Services

Mount Wachusett Community College

High School Diploma -

Fitchburg High School

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Noraida Morales-Colon