Nora Kelsie Conger
Summary
Meticulously organized Office Manager with noted experience in administrative management and human resources. Effectively manages complex projects, multitasks efficiently, and implements streamlined procedures to achieve organizational goals. Methodical and detail-oriented team player with expertise in collaborating across departmental lines. Offering these professional strengths, diverse skill set, and exceptional work ethic to a cohesive and empowering professional environment.
Overview
8
8
years of professional experience
Work History
Office Manager and Admissions Lead
Pinnacle Treatment Centers
2021.12 - Current
- Managed reception operations, including handling phone calls from prospective referral sources and greeting visitors, vendors,
- Verified the eligibility and benefits of patient health insurance plans and conveyed relevant insurance details to patients.
- Maintained patient medical records with accurate and up-to-date information and documentation.
- Coordinated with other healthcare providers and facilities to obtain patient medical records.
- Safeguarded patient confidentiality at all times in compliance with HIPAA and 42 CFR Part 2 regulations.
- Facilitated the new patient admission process and ensured the thorough completion of extensive paperwork.
- Conducted monthly supply inventory counts and purchased supplies for multiple locations.
- Successfully managed multiple budgets and allocated resources to maximize productivity and profitability.
- Developed and implemented office workflow processes and procedures.
- Created facility documents and monitored diverse operational metrics.
- Managed the onboarding process for new hires, including handling necessary paperwork upon hiring and providing initial systems training.
- Operated as support staff for corporate human resources team.
- Exhibited professionalism and discretion while managing sensitive and confidential employee information and documentation.
- Various administrative and clerical duties as needed.
- ADD: Personnel file audits, project management, anything else?
Medical Receptionist
Williamsburg Neck and Back Center
2020.05 - 2021.12
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Licensing Administrator
Pacific Crest Services, Inc.
2019.06 - 2019.12
- Managed the onboarding process for new insurance agents, ensuring accurate and precise data entry into the Client Management System and establishing office systems for agents.
- Responsible for verifying compliance with licensing and affiliation requirements based on the operating state of the agent.
- Crafted carrier portfolios with meticulous care and attention to detail.
- Completed timely follow-up on outstanding action items with agents.
- Collaborated daily with fellow members of the Licensing and Operations teams to guarantee agents received excellent and comprehensive service.
- Experience with multitasking and balancing multi-faceted duties within Licensing role.
- Conducted detailed and thorough training on Client Management System with new agents.
- In charge of submitting new agents for insurance carrier appointments, adhering to specific requirements and following detailed instructions for each request.
- Maintained professional, productive, and positive communication with team members, insurance agents, and insurance carrier representatives at all times.
Case Manager/CBRS Worker
Brighter Future Health
2019.01 - 2019.05
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Evaluated treatment plans against individual goals and healthcare standards.
- Assessed community needs and identified resources for social and community service programs.
Admissions/Marketing Director and Facility Liaison
Bridgeview Estates Skilled Nursing Facility
2018.03 - 2018.12
- Responsible for obtaining HIPAA-protected information on new resident referrals.
- Collaborated with an interdisciplinary team to assess new resident prospects for admission.
- Operated in a liaison capacity with hospitals and other care facilities.
- Coordinated new resident admission process from start to finish including insurance authorization.
- Utilized problem-solving and communication skills to address logistical challenges related to the admission process.
- Executed accurate and timely completion of required admission documentation.
- Organized and implemented marketing initiatives during community events.
Assistant Manager
Panera Bread
2016.04 - 2018.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, including addressing any discrepancies.
- Completed regular inventory counts to verify stock levels and placed supply orders.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Established training plans for new associates and oversaw the cross-training of current associates.
- Ensured compliance with food safety measures and state health regulations.
- Functioned as operational support for the launch of new locations, delivering management and associate training.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Associate
Panera Bread
2016.02 - 2016.04
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed efficient cash register operations.
- Arranged and packaged orders with precision and cleanliness.
- Ensured adherence to food safety measures in accordance with state health regulations.
Education
MBA - Human Resource Management Concentration
Louisiana State University At Shreveport
Shreveport, LA10.2021
Bachelor of Science - Psychology
Idaho State University
Pocatello, ID05.2015
High School Diploma -
Capital Senior High School
Boise, ID05.2011
Skills
- Office and Operations Management
- Supply and Inventory Management
- Expense Reporting
- Budget Management
- Documentation Expertise
- Policy and Procedure Modification
- Human Resources
- Project Management
- Employee Supervision
- Staff Training and Coaching
- Excellent Multi-Tasking Ability
- Clear Oral/Written Communication
References
- Helen Reynolds, LPN, Coworker - Pinnacle Treatment Centers 757-927-6904
- Dr. Daniel Roth, DC, Supervisor - Williamsburg Neck and Back Center 757-345-6562
- Kaylyne Miller, Supervisor - Pacific Crest Services, Inc. 208-938-4197
- Brian Jones, RN, Former Director of Nursing - Bridgeview Estates Skilled Nursing Facility 208-749-0781
Timeline
Office Manager and Admissions Lead
Pinnacle Treatment Centers
2021.12 - Current
Medical Receptionist
Williamsburg Neck and Back Center
2020.05 - 2021.12
Licensing Administrator
Pacific Crest Services, Inc.
2019.06 - 2019.12
Case Manager/CBRS Worker
Brighter Future Health
2019.01 - 2019.05
Admissions/Marketing Director and Facility Liaison
Bridgeview Estates Skilled Nursing Facility
2018.03 - 2018.12
Assistant Manager
Panera Bread
2016.04 - 2018.01
Associate
Panera Bread
2016.02 - 2016.04
MBA - Human Resource Management Concentration
Louisiana State University At Shreveport
Bachelor of Science - Psychology
Idaho State University
High School Diploma -
Capital Senior High School
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