Summary
Overview
Work History
Skills
Languages
Timeline
Generic

BRANDO J. PEREZ

Hialeah,FL

Summary

To obtain employment within a professional and positive work environment where my experience, customer service and commitment can be applied.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Student

Citrus Grove Middle School
Miami, FL
01.2014 - 06.2016

Student

Brucie Ball Educational Center
Kendall, FL
08.2016 - 06.2018

Student

Miami Springs Senior High School
Miami, FL
08.2018 - 05.2020

Sales Associate

Lux solar
MIAMI, FL
12.2019 - 04.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Customer Service Delivery Driver/Assistant Manager

FPG WHOLESALE
MIAMI, FL
05.2020 - 11.2021
  • Managed performance issues with delivery team members.
  • Coordinated with customers to plan efficient or special deliveries.
  • Coordinated road crew logistics, including scheduling and mileage.
  • Provide translation and customer service support.
  • Determining customers needs and recommending appropriate solutions.
  • Address and resolve service concerns.
  • Follow a product and supply checklist for each customers job as well as up-selling additional supplies.

Terminal Operations Lead Specialist

Miami dade county airport
MIAMI, FL
12.2021 - Current
  • Exercised versatility in fast-paced, agile work environments.
  • Participated in ongoing training and compliance activities.
  • Oversaw employee work schedules and delegated daily assignments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Mentored junior employees in departmental activities and procedures.
  • Made recommendations to improve security procedures and systems.

Skills

  • Workplace Safety
  • Coaching and Mentoring
  • Teamwork and Collaboration
  • Staff Training
  • Problem-Solving
  • Understanding Customer Needs
  • Conflict Resolution
  • Computer Skills
  • Team Management

Languages

  • Fluent Spanish and English speaking, reading and writing
  • Timeline

    Terminal Operations Lead Specialist

    Miami dade county airport
    12.2021 - Current

    Customer Service Delivery Driver/Assistant Manager

    FPG WHOLESALE
    05.2020 - 11.2021

    Sales Associate

    Lux solar
    12.2019 - 04.2020

    Student

    Miami Springs Senior High School
    08.2018 - 05.2020

    Student

    Brucie Ball Educational Center
    08.2016 - 06.2018

    Student

    Citrus Grove Middle School
    01.2014 - 06.2016
    BRANDO J. PEREZ