Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Noralta Sandoval

Yonkers,New York

Summary

Results-driven Banker recognized for high productivity and efficient task completion. Skilled in financial analysis, risk management, and customer service excellence. Excel at leadership, communication, and problem-solving to deliver outstanding banking services. Committed to fostering team cohesion and enhancing operational efficiency within the banking environment.

Overview

13
13
years of professional experience

Work History

Banker

Citizens Bank
YONKERS, New York
07.2022 - Current
  • Developed financial plans for customers based on their individual needs.
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Analyzed customer's financial information to determine the best banking products for them.
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Processed loan applications and prepared relevant documents for approval.
  • Monitored changes in regulations affecting banks and updated policies accordingly.
  • Performed daily reconciliation of bank accounts to ensure accuracy of records.
  • Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
  • Maintained accurate records of all transactions within the branch's database system.
  • Assisted with onboarding new employees by training them on banking procedures.
  • Ensured compliance with state and federal banking regulations through regular reviews.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Completed daily cash balancing and operated ATMs.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Coordinated with internal departments to streamline operational processes and improve customer service.
  • Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
  • Conducted quarterly performance reviews for branch employees.
  • Performed daily audits of cash drawers, deposits, withdrawals, transfers.
  • Investigated suspicious transactions that could be linked to money laundering activities.
  • Participated in community events and workshops to promote bank services and financial literacy.

Relationship Banker

Wells Fargo
The Bronx, NY
12.2019 - 07.2022
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Built long-term relationships with customers by providing personalized service and support.
  • Analyzed financial data to determine the creditworthiness of potential borrowers.
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Maintained records of all customer interactions in a secure database system.
  • Reviewed loan applications for accuracy and completeness before submitting them for processing.
  • Advised clients on investment options based on their individual needs and risk tolerance levels.
  • Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.
  • Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
  • Processed maintenance, operations and correspondence for new and existing accounts.
  • Participated in training and mentoring of new associates, assisting with onboarding .
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Complied with security procedures and protocols when opening and closing bank vault.
  • Utilized CRM tools to track client interactions, preferences, and feedback to improve service delivery.
  • Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
  • Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.
  • Developed and executed strategies to achieve and exceed sales targets for banking products and services.
  • Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
  • Participated in community events and workshops to promote bank services and financial literacy.
  • Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension.
  • Entered new account information into computers and filed related forms and other documents.
  • Maintained customer data confidentiality while inputting information into system.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Used customer and bank records to investigate and correct errors upon customer request.

Branch Ambassador

Capital One
The Bronx, New York
01.2016 - 12.2019
  • Provided support to branch managers in daily operations.
  • Resolved customer inquiries and complaints promptly and efficiently.
  • Developed strong relationships with customers to ensure repeat business.
  • Organized promotional events to increase customer engagement and loyalty.
  • Maintained accurate records of sales, transactions, and customer data.
  • Performed regular maintenance checks on equipment used in the branch.
  • Ensured compliance with all applicable laws, regulations, and policies.
  • Participated in team meetings to discuss strategies for improving performance.
  • Collaborated with other branches to share best practices for enhancing customer service.
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Maintained records of customer interactions and transactions in accordance with bank policies.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
  • Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
  • Researched account discrepancies or errors identified during audits or reviews.
  • Supported the implementation of new systems related to banking operations.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Completed daily cash balancing and operated ATMs.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Reviewed and analyzed customer account activity to identify any fraudulent activities.
  • Developed various fraud prevention strategies, including creating new internal policies and procedures.
  • Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
  • Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.

Assistant Manager

Rent A Center Warehouse & Retail Store
The Bronx, New York
01.2014 - 01.2016
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Customer Service Representative

Publix Super Markets Inc
Miami, FL
10.2011 - 10.2012
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

BBA - Human Resources Management

Southern New Hampshire University
Hooksett, NH
08-2027

Associate of Arts - Social Work

Bronx Community College of The City University of New York
The Bronx, NY

Associate of Arts - Social Work

Miami Dade College
Miami, FL

Skills

  • Loan Closing
  • Financial Institution Regulations
  • Customer Service
  • Products and Services Knowledge
  • Regulatory Compliance
  • Bank Sales
  • Consumer Banking
  • Meeting Sales Goals
  • Operations Management
  • Operations understanding
  • Team Coaching and Training
  • Security understanding
  • Money auditing
  • Product and service knowledge
  • Task Delegation
  • Money Handling
  • Staff Supervision
  • Sales Strategies
  • Compliance understanding
  • Internal Controls
  • Document Review
  • Internal Audits

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Certificate of achievement in sales credits.
  • The Buzz Lightyear award.

Timeline

Banker

Citizens Bank
07.2022 - Current

Relationship Banker

Wells Fargo
12.2019 - 07.2022

Branch Ambassador

Capital One
01.2016 - 12.2019

Assistant Manager

Rent A Center Warehouse & Retail Store
01.2014 - 01.2016

Customer Service Representative

Publix Super Markets Inc
10.2011 - 10.2012

BBA - Human Resources Management

Southern New Hampshire University

Associate of Arts - Social Work

Bronx Community College of The City University of New York

Associate of Arts - Social Work

Miami Dade College

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Noralta Sandoval