Nora Monica Barry
Kirkland,WA
Summary
Accomplished at Virginia Mason Franciscan Health, adept in Office Administration and Critical Thinking, I streamlined operations and enhanced team productivity. Leveraging Microsoft Excel and effective problem-solving, I consistently exceeded project goals, fostering stakeholder trust through exceptional customer service and operational efficiency.
I managed Orthopedic Surgeon Block assignments. Physician Assistant and Providers' schedules and templates.
Created and managed Call Schedules for over 30 providers.
Studies Lean and became a Lean Certified Leader. Managed multiple RPIW and kaizen Improvement Events
Overview
44
44
years of professional experience
Work History
Administrative Assistant II
Virginia Mason Fransican Health
01.2018 - 07.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Project Manager
Virginia Mason Franciscan Health
01.2009 - 01.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining effectiveness.
- Maintained open communication by presenting regular updates on project status to customers.
Supervisor
Virginia Mason Franciscan Health
06.2010 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
CSR
Virginia Mason Franciscan Health
07.1992 - 01.2010
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Office Manager
Santa Monica Radiology
03.1983 - 03.1989
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Xray Technologist
Century City Radiology
02.1980 - 08.1983
- Provided compassionate support to patients experiencing anxiety or discomfort during procedures.
- Contributed to a positive patient experience by providing clear instructions and addressing concerns before, during, and after procedures.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Exceeded compliance standards during inspections by following established guidelines for radiation safety, infection control, and waste disposal practices.
Education
Associate of Science - Biology
Adelphi College
Garden City, NY06.1974
Associate of Applied Science - Radiology Technology
Rockville Centre School of Radiology
Rockville Centre, NY06.1973
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer Proficiency
- Critical Thinking
- Scheduling
- Scheduling and calendar management
- Excel spreadsheets
Timeline
Administrative Assistant II
Virginia Mason Fransican Health
01.2018 - 07.2024
Supervisor
Virginia Mason Franciscan Health
06.2010 - 01.2018
Project Manager
Virginia Mason Franciscan Health
01.2009 - 01.2019
CSR
Virginia Mason Franciscan Health
07.1992 - 01.2010
Office Manager
Santa Monica Radiology
03.1983 - 03.1989
Xray Technologist
Century City Radiology
02.1980 - 08.1983
Associate of Science - Biology
Adelphi College
Associate of Applied Science - Radiology Technology
Rockville Centre School of Radiology
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