Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nora Patricia Gamboa Gonzalez

Apple Valley,CA

Summary

Dynamic and dedicated professional with extensive experience at Macy's as a Lead Housekeeper, excelling in guest relations and health and safety compliance. Proven ability to enhance service delivery through effective training and policy development, while ensuring a clean and safe environment. Skilled in chemical handling and committed to fostering positive team dynamics.

Experienced with leading housekeeping teams and maintaining high cleanliness standards. Utilizes strong organizational skills and attention to detail to ensure efficient operations. Knowledge of training staff and implementing effective cleaning protocols.

Overview

6
6
years of professional experience

Work History

Lead Housekeeper

Macy's
12.2020 - 07.2024
  • Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
  • Ensured timely completion of daily tasks through effective communication with team members and supervisors.
  • Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
  • Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
  • Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
  • Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Returned emptied garbage receptacles to proper locations.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Handled requests for extra linens, toiletries and other supplies.
  • Polished fixtures to achieve professional shine and appearance.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Caregiver

IHSS In Home Support Services
01.2018 - 03.2021
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided transportation services for clients to attend medical appointments or engage in community activities safely.
  • Administered medications to ensure timely healthcare for each resident.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.

Education

High School Diploma -

Dorsey High School
Los Angeles, CA
03-2005

Skills

  • Health and safety
  • Waste disposal
  • Chemical handling
  • Guest relations
  • Safe cleaning with chemicals
  • Window cleaning
  • Very good to speak English and Spanish

Timeline

Lead Housekeeper

Macy's
12.2020 - 07.2024

Caregiver

IHSS In Home Support Services
01.2018 - 03.2021

High School Diploma -

Dorsey High School

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Nora Patricia Gamboa Gonzalez