Summary
Overview
Work History
Education
Skills
References
Timeline
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Norayma Medrano

Houston,TX

Summary

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.

Successfully coordinated schedules, handled correspondence, and improved workflow processes.

Overview

12
12
years of professional experience

Work History

Assistant Manager

HTSP LTD
02.2023 - Current
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Call Center Agent

Harris County Public Health & Environmental Services
06.2020 - 08.2021
  • Filling documents
  • Provided exceptional customer service to internal and external customers.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Cashier

Famsa
08.2018 - 06.2020
  • Cash in / cash out
  • Management
  • Customer service
  • Filing documents
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Waitress

Mambo Sea Food
08.2015 - 07.2018
  • Management
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Customer service

Café Piquet
09.2014 - 05.2015
  • Hostess
  • Waitress
  • Greeted incoming customers and provided reliable, friendly customer service.


Cashier

Fiesta
07.2013 - 08.2014
  • Cash in /cash out
  • Customer service
  • Helped customers complete purchases, locate items.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Graduate -

Lee high school
05.2013

Skills

  • Billing and invoicing
  • Microsoft office
  • Customer service
  • Bilingual English/Spanish
  • Quick learner
  • Data entry
  • Payroll and accounts payable and receivable
  • Office administration
  • Appointment scheduling

References

  • Stephanie Padilla, 832-231-9918
  • Ana Lopez, 832-508-3498
  • Maria Jose Romero, 281-967-2467

Timeline

Assistant Manager

HTSP LTD
02.2023 - Current

Call Center Agent

Harris County Public Health & Environmental Services
06.2020 - 08.2021

Cashier

Famsa
08.2018 - 06.2020

Waitress

Mambo Sea Food
08.2015 - 07.2018

Customer service

Café Piquet
09.2014 - 05.2015

Cashier

Fiesta
07.2013 - 08.2014

Graduate -

Lee high school

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Norayma Medrano