Norayr Mnatsakanyan
...
Glendale,CA
Overview
8
8
years of professional experience
4
4
Languages
Work History
Ideal Match LLC
Technical Supervisor
Armenia
06.2022 - 01.2025
- Responded to customer and internal emails in a timely and professional manner
- Troubleshot and resolved technical issues related to services and systems
- Processed customer orders, forms, and applications accurately
- Coordinated with technical teams to ensure smooth operations
- Maintained documentation and ensured workflow efficiency
Hosteeva LLC
Call Center Supervisor
Armenia
12.2018 - 04.2020
- Supervised daily call center operations and support staff
- Answered incoming calls and managed customer email communications
- Identified customer issues and provided effective solutions
- Handled escalated complaints and ensured customer satisfaction
- Processed orders, forms, and applications
- Prepared reports, logs, and performance documentation
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
TBM Evolution Group
Digital Marketing Specialist
Czech Republic
03.2017 - 11.2017
- Assisted in organizing business and marketing events
- Conducted market and industry research for client companies
- Identified and matched executive profiles to product specifications
- Generated, updated, and maintained lead databases
- Supported marketing strategy analysis and implementation
Education
Master of Arts - Economic Analytics And International Development
L'Université D'Auvergne
Clermont-Ferrand, France 05.2001 -
Bachelor of Arts - Finance
Armenian State University of Economics
Yerevan, Armenia 05.2001 -
Skills
- Customer Support & Technical Troubleshooting
- Team Supervision & Leadership
- Order & Application Processing
- Microsoft Excel, Word, PowerPoint, Outlook
- HTML, CSS
- Reporting & Documentation
Timeline
Ideal Match LLC
Technical Supervisor
06.2022 - 01.2025
Hosteeva LLC
Call Center Supervisor
12.2018 - 04.2020
TBM Evolution Group
Digital Marketing Specialist
03.2017 - 11.2017
Master of Arts - Economic Analytics And International Development
L'Université D'Auvergne
05.2001 -
Bachelor of Arts - Finance
Armenian State University of Economics
05.2001 -