NORBERT COLYVAS
Kent
Summary
Adept at fostering strong working relationships, I excelled in a customer-focused role at MV Transportation Services, enhancing route efficiency and resolving complaints swiftly. My safety awareness and effective communication skills contributed to a secure and positive environment, ensuring dependable service and repeat business.
Reliable and positive individual with excellent interpersonal skills and strong work ethic. Excels in understanding customer needs and providing timely, efficient service. Committed to ensuring customer satisfaction and maintaining high standards of service quality.
Professional customer service expert well-prepared for delivering exceptional service and efficient support. Proven ability to manage routes and schedules while maintaining high standards of accuracy and customer satisfaction. Focused on team collaboration and reliability, adaptable to changing needs and priorities, with strong communication and time management skills.
Overview
1
1
Certification
Work History
Customer Service Driver
MV Transportation Services
10.2024 - Current
- Participated in regular safety meetings, contributing to a secure working environment for all employees.
- Maintained a clean and safe vehicle for reliable transport of goods to customers.
- Provided detailed feedback on delivery routes for improved efficiency in future scheduling.
- Organized paperwork efficiently, including invoices, delivery confirmations, and payment receipts.
- Communicated effectively with dispatchers regarding any delays or changes in schedule for prompt resolutions.
- Resolved customer complaints promptly, ensuring repeat business and positive referrals.
- Assisted customers with loading/unloading items when necessary for an enhanced experience.
Education
High School Diploma -
TUMAINI UNIVERSITY DAR ES SALAAM COLLEGE
DAR ES SALAAM , TANZANIA 12-2019
Skills
- Strong empathy
- Safety awareness
- Clean driving record
- Stress tolerance
- Professional appearance
- Vehicle maintenance
- Teamwork
- Cross-cultural sensitivity
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Efficiency and time management
- Multitasking
- Multitasking Abilities
- Excellent communication
- Strong working relationships
- Dependability and honesty
- Active listening
- Effective communication
Certification
- First Aid/CPR/AED Instructor Certificate – American Red Cross or American Heart Association.
- Safety Management Systems Training Certificate — Occupational Safety and Health Administration(OSHA).
Languages
English
Full Professional
Timeline
Customer Service Driver
MV Transportation Services
10.2024 - Current
High School Diploma -
TUMAINI UNIVERSITY DAR ES SALAAM COLLEGE
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