Summary
Overview
Work History
Education
Skills
Timeline
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Norberto Castillo

Summary

Industrial Engineer with 10 + years' experience in fossil fuel sales, Customer Service, and logistics in the Petroleum industry looking for new challenges.

Overview

18
18
years of professional experience

Work History

Office Manager

IDT Corporation
04.2023 - 10.2023
  • Responsible for implementing, planning, organizing, and controlling clerical aspect of the organization, including preparation, communication, coordination, and storage of data to support sales and other important operations and finance aspects
  • Engaged in sales support, monitored work processes, and evaluated outcomes
  • Issued various assignments, guidelines, and procedures within departments
  • Performed a combination of office management functions: facilitated distribution flow, worked with all organization departments including Sales/Operation, Finance, Daily Operations and Accounting
  • Was involved in records management, facility management, space management, risk management, budget development and implementation and record keeping
  • Used solving and decision-making abilities including: integrity, flexibility, accuracy, and ability to cope with pressure as part of the job

Troubleshooting Team

Wave Link Corporation
10.2022 - 02.2023
  • Worked on the punch list delivered by T-Mobile and Ericsson standard Correction
  • Filled in Job Hazard Analysis under software provided by T-Mobile
  • Worked in basic assembly, screw-driving, caulking, soldering, wiring, cleaning, automated programming, and leveling Azimuth Antennas

Office Lead

Turimex International Limited
07.2019 - 08.2020
  • Ensured sales, logistics, and administration processes were carried out correctly and efficiently, guaranteeing satisfaction and retention of clients
  • Oversaw operation of orders fulfilled, punctuality of departures, monitoring of supply and release seats
  • Audited cash flow processes for services transporting cash and other valuables
  • Reviewed daily sequence and unit scheduling in order to avoid problems with departures of transport
  • Managed office facilities to ensure compliance, excellent working conditions, and proper maintenance
  • Ensured personnel had knowledge of products and services and provided consistent feedback on results
  • Communicated important updates pertaining to new regulations or program updates
  • Audited work activities and safety practices to verify compliance in accordance with quality assurance standards.

Secretary of the Committee on Transit and Damage

Venezuelan Petroleum Company
07.2016 - 12.2017
  • Insured safety and health in driving light transport units
  • Established and designed preventative plans to reduce accidents and incidents to 50 vehicles and drivers

Logistics and Supervisor of Non-industrial Installation

Venezuelan Petroleum Company
08.2014 - 10.2017
  • Marketed products derived from hydrocarbons and associated services, through network of distribution and businesses
  • Developed and defined preventive maintenance programs for infrastructure, green areas and other services required for 3 facilities
  • Prepared and submitted technical specifications and metric computations necessary for contracting of maintenance services for infrastructure, minor maintenance, and various general services
  • Supervised maintenance of facilities and supplies
  • Verified evaluations of service contracts and submitted them to Contracts Administration Unit
  • Evaluated contractor work materials and finished product, as established in Public Procurement Law

Commercial Advisor Industrial Sales

Venezuelan Petroleum Company
09.2005 - 08.2014
  • Marketed products derived from hydrocarbons and associated services, through network of distribution and business
  • Coordinated fulfillment to 3 states with more than 60 direct customers, through coordination of joint activities with distribution network and support activities of PDVSA
  • Executed sales processes under strict compliance of established control mechanisms
  • Advised 300 hydrocarbon distributors in administration, marketing, business operation, profitability, appropriate end use, best safety practices, environmental conservation, third-party relations and technical aspects
  • Achieved greater brand recognition by programming commercial events in coordination with support units and distribution network
  • Monitored entire client portfolios and carried out collection procedures for sales of PDV products
  • Tested finished products lubricants
  • Worked on specification parameters of products
  • Monitored back-stock inventory levels, and evaluated and processed damaged or defective products
  • Organized inspections and safety meetings under current regulations
  • Oversaw callbacks of nonconforming products and follow-up to resolve issues.

Education

BACHELOR IN INDUSTRIAL ENGINEER -

Santiago Marino Polytechnic University Institute
Venezuela

Skills

  • Prepare technical specifications and metric computations necessary for contracting of maintenance services for administrative infrastructure
  • OSHA knowledge
  • Microsoft Office
  • Microsoft Project
  • Fluent in Spanish
  • Able to independently resolve problems
  • Verbal presentation skills and strong attention to detail
  • Ability to multi-task and follow through to completion
  • Proficient in working with SAP as CRM software

Timeline

Office Manager

IDT Corporation
04.2023 - 10.2023

Troubleshooting Team

Wave Link Corporation
10.2022 - 02.2023

Office Lead

Turimex International Limited
07.2019 - 08.2020

Secretary of the Committee on Transit and Damage

Venezuelan Petroleum Company
07.2016 - 12.2017

Logistics and Supervisor of Non-industrial Installation

Venezuelan Petroleum Company
08.2014 - 10.2017

Commercial Advisor Industrial Sales

Venezuelan Petroleum Company
09.2005 - 08.2014

BACHELOR IN INDUSTRIAL ENGINEER -

Santiago Marino Polytechnic University Institute

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Norberto Castillo