Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Cristino

Miami,FL

Summary

Dedicated Customer Service healthcare administrative team member. Skilled in maintaining patient satisfaction and contribute to the company's success. Motivated to achieving goals and methods of the work place to satisfy not only the management of the business but as well as others around me. Highly knowledgeable of being professional in situations and in a setting where it requires to be attentive to the patient and making the patient a priority when it comes to their needs. Responsible is also a strong quality when it comes to making deadlines or multi tasking in different scenarios. Not only an expert in adapting well to new settings but also a quick learner in things all client service and operational procedures and surgeries.

Overview

14
14
years of professional experience

Work History

Patient Access Coordinator

Miami Cancer Institute
11.2021 - 04.2024
  • Scheduled Patient's infusion depending on the Chemo medicine with RN's
  • Knowledgeable with CERNUR and Chap Book with booking injections like Elegard, Zarxio ect
  • Familiar with Patient's Power Plans in CERNUR
  • Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed in our Rapid Treatment Unit for our Cancer Patient's
  • Scheduled Transfusions for patient's that needed blood transfusions either inpatient or Outpatient
  • Collaborated with other departments within the organization to ensure seamless transition of patients through their healthcare journey
  • Optimized provider time and treatment room utilization with appropriate appointment scheduling
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
  • Scheduled appointments for outpatients using the electronic health record system
  • Ensured compliance with all relevant laws and regulations governing patient access activities
  • Adhered to HIPAA guidelines when handling confidential patient information
  • Participated in training sessions related to new software programs or changes in policies and procedures
  • Received patient inquiries or complaints and directed to appropriate medical staff members
  • Documented patient counters in hospital system and initiated follow-up actions.

Surgery Coordinator/Doctor's Assistant

South Miami Hospital
01.2020 - 11.2021
  • Scheduled surgical procedures for patients by reviewing surgeon schedules
  • Some of these procedures/testing are CT's, ECHO's, STRESS Test, TEE's, Hospital Outpatient Exams
  • Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office
  • Called patients after surgery to check post-op status
  • Educated patients on at-home surgery preparation requirements and post-operative care process
  • Sent H&P form and other patient information to surgery facility
  • Transcribed medical information dictated by physician to document patient care and health updates
  • Arranged and scheduled post-operative visits during appropriate timeframe after surgery
  • Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients
  • Reported patients' status to doctors and monitored completion of treatment plan
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security
  • Ordered laboratory tests and imaging scans to complete further investigations.

Surgeon Scheduling Coordinator

MIA Asthetics
04.2020 - 11.2020
  • My role at Mia Aesthetics solely consists in being in charge of Dr
  • Gray's full Cosmetic surgery schedule
  • My Responsibilities include scheduling the patient's Pre Op's and Post Op's
  • I also make sure the patient's current and past medical history is current in making the patient an adequate candidate for surgery
  • This involved me in looking for lab work
  • My other duties consisted in reaching out to patient's to prepare them for surgery a day prior
  • In between the mist of scheduling I also have to multi task and take calls and answer to patient's who have questions from other surgeon's when a fellow colleague is absent
  • I do great working with others and setting myself goals to accomplish my duties at the end of my shift
  • I've been recognized by management a for providing exceptional customer service and completing my tasks ahead of time
  • I also had patient interaction
  • Some of that includes Monitoring patient's stability by taking the patients vital signs that includes blood pressure, oxygen saturation weight, height
  • Led patients to exam rooms, and answered general questions and prepared patients for the physician by explaining each step about today's visit
  • Tested and repaired dialysis and medical testing equipment
  • Supervised both clinical and administrative duties in the medical office setting, For instance ordering medical supplies, cleaning and sanitizing each room after each patient stepped out
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly
  • Transmitted physician's orders to patient, requesting medical records like hospital visits or Surgery clearances and addressing follow-up questions.

Medical Receptionist

Pediatric Associates
07.2018 - 04.2020
  • Answer incoming calls in a courteous & professional manner
  • Screen calls
  • Maximized office efficiency by answering more than [Number] incoming calls per day to provide office information and transfer calls to desired personal
  • Receive and convey messages electronically, in writing and verbally
  • Schedule appointments according to office scheduling policies
  • Greet patients & visitors in a prompt, courteous and helpful manner & direct to the appropriate area
  • Assist with chart retrieval, set up new patient chart/ EHR chart
  • Ensure lab results, physician's reports, day sheets are properly placed
  • Scan, upload and distribute chart documents in document manager
  • Check-in/ Check-out patients in a timely manner
  • Print debit tickets
  • Mark patients accordingly in Patient Tracking System
  • Follow PA policy related to cashier functions
  • Check balances and credits
  • Collect co-pay and/or payments according to insurance plan
  • Discuss & interpret patient balance information within the guidelines of Pediatric Associates collection policy
  • Verify Insurance
  • Ability to update medical record and computer system with new information
  • Post charges and payments
  • Match procedures with correct diagnosis
  • Reconcile charges & payments
  • Complete referral authorization requests & provide patients with referral information
  • Sort and deliver mail, medical records and other correspondence
  • Maintain work area and lobby in neat and orderly manner
  • Participate in staff & educational meetings.

Telephones/Check Out

Urology Specialty Care of Miami
02.2018 - 06.2018
  • Urology Specialty Care provides for me an experience in the Medical field
  • Working alongside Doctors, Nurses Practitioners and Physician's assistants gives me an insight
  • Learned that the patient is always first and customer service is a very high priority
  • From starting in the telephones department, the tasks include calling patients to confirm their appointment, making sure they have their medical Insurance covered and up to date, checking if the patient needed a referral before coming into their visit, to revising and checking their chart for any pending lab exams or exams outside the office like KUB'S, Ultra Sounds, Sonograms ect
  • Moving forward to the Check out department, the assignments are a bit more different
  • Check out consists on being face to face with the patient and explaining to the patient a summary of their overall visit with the Doctor
  • If the patient needed Lab work done, Labs were either sent to Quest or LabCorp
  • Familiarized myself with exams like Urine check, BUN, blood work, testosterone and many more
  • Check out also trained me to be a huge multi tasker
  • In between checking out patients my job also involves getting medical records from patients charts and faxing or sending them over to other different Doctor's outside the office
  • Filling out 4k Scores, scanning, filling, collecting payment/Copays/Balances are all assignments to my knowledge.

Sales Associate

GUESS Factory
09.2013 - 01.2018
  • During the first year at GUESS met incoming customers and provided immediate assistance
  • Accomplished to become a people person in always putting the customer first and always being attentive to every single person that would walk in
  • Listened to customer needs and preferences to provide accurate advice
  • As time went by, more skills were gained in moving up as cashier and learned to complete purchases with cash, credit and debit payment methods
  • As well as reviewed purchases for fraudulent activities
  • All in the same time as accomplishing visual artistry
  • For example, organized items in visually appealing manner and created attractive displays
  • Aside from being a sales position, management proficiency was done
  • Learned how to handle tough situations in which it required handling customers problems to answering incoming telephone calls with professional and knowledgeable responses and then down to training all new sales employees on effective techniques.

Dance Coach

Huney Shine Dance Studio
03.2010 - 01.2015
  • Fostered a culture of good sportsmanship, cooperation and responsibility in Students
  • Trained not only in dancing skills but monitored the academic performance of student-athletes in addition to their athletic progress
  • Modern Jazz, Contemporary, Ballet ect
  • Are only the few of the types of coaching I indulged in the dancers
  • As well as helped develop each participant's physical and psychological fitness
  • Attended competitions as a coach to motivate each and every student
  • Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility
  • Auditioned for different dance roles and appeared in [Type] productions
  • Identified current dance trends and innovations to stay updated and learn new moves
  • Competed against many groups in Top State competitions out of State.

Summer Camp Counselor

The Charter School
05.2014 - 08.2014
  • Interacted and helped out a Charter School's summer camp for 3 summers
  • Learned how to multi task with Children in both Elementary and middle school
  • Problem solving skills were gained when situations between campers were brought up
  • Not only did the pupils gain trust in me as a camp counselor but they also saw me as a friend to go to for advice but also respected boundaries
  • Matured and learned how to be an adult when it came to talking to parents about their children and the progress they made as a student when it came to helping them out emotionally and academically as well
  • Became knowledgeable in students when it came to guidance
  • As, an older person you learn to be a role model for the children to be.

Education

High School Diploma -

TERRA Environmental Research Institute, Miami Dade College
01.2013

Skills

  • Customer Service Expert
  • Knowledgeable in working with EHR/ Electronic Health Records
  • Organizational Skills
  • Prioritization
  • Appointment Setting/scheduling patients
  • Customer patience
  • Telephone inquiries specialist
  • Top performer
  • Office maintenance ability
  • Energetic work attitude
  • Sharp problem solver
  • Active listening skills
  • Computer System friendly
  • Checking In and Out patients
  • Imputing Lab Orders
  • Office skills
  • Children skills
  • Staff training
  • Bilingual Speaker
  • Calm under pressure
  • Exceptional communication skills
  • Adaptive team player
  • Time Management
  • Positive Attitude
  • Skilled worker
  • Listener
  • Professional
  • Goal oriented
  • Knowledgeable in Technology/Windows/Intergy/Gmed
  • Faxing/scanning/Inbound
  • Multi-Tasker
  • Kid/people friendly
  • Academic, Communication skills, Forms, Office, Progress, Team player
  • Administrative, Counselor, Front office, Windows, Speaker, Telephone
  • Balance, Credit, Imaging, Neat, Quest, Phones
  • Cashier, Customer Service, Insurance, Office skills, Sales, Telephones
  • Charts, Debit, Listening, Organizational Skills, Scanning, Time Management
  • Clerical, Diagnosis, Mark, Policies, Scheduling, Transcription
  • Coach, Faxing, Meetings, Problem solving skills, Scheduling I, Type
  • Coaching I, Filling, Mail, Problem solver, Staff training

Timeline

Patient Access Coordinator

Miami Cancer Institute
11.2021 - 04.2024

Surgeon Scheduling Coordinator

MIA Asthetics
04.2020 - 11.2020

Surgery Coordinator/Doctor's Assistant

South Miami Hospital
01.2020 - 11.2021

Medical Receptionist

Pediatric Associates
07.2018 - 04.2020

Telephones/Check Out

Urology Specialty Care of Miami
02.2018 - 06.2018

Summer Camp Counselor

The Charter School
05.2014 - 08.2014

Sales Associate

GUESS Factory
09.2013 - 01.2018

Dance Coach

Huney Shine Dance Studio
03.2010 - 01.2015

High School Diploma -

TERRA Environmental Research Institute, Miami Dade College

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Stephanie Cristino