Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Norberto Estrada

Fort Worth

Summary

During my time away, I participated in a variety of programs focused on [personal growth, education, job readiness]. These experiences have reinforced my dedication to hard work, teamwork, and maintaining a positive outlook

Motivated and dedicated individual with over 10 years of experience in various industries. Seeking to leverage the skills and experiences gained through previous jobs/volunteer work and personal growth during before incarceration and while incarcerated. Committed to contributing positively to the workplace and making meaningful contributions to the community.

Overview

12
12
years of professional experience

Work History

National Forest Recreation Technician

FCC Pollock
02.2023 - 11.2024
  • Maintained a safe and clean environment for the public by performing regular site inspections and addressing safety hazards promptly.
  • Mowed grass, trimmed vegetation, and ensured that all recreational areas, including trails and campgrounds, were well-maintained and accessible.
  • Repaired and maintained park structures, including picnic tables, fences, signs, and other facilities, ensuring they met safety standards and were in good condition for public use.
  • Assisted with trail maintenance and clearing, ensuring safe passage for visitors and preventing hazards.
  • Coordinated with park staff to plan and execute seasonal maintenance projects and improvements to public recreation areas.

Commissary Store and Warehouse Associate

FCC Pollock
01.2017 - 05.2021
  • Managed inventory for the commissary store and warehouse, ensuring accurate stock levels and organization.
  • Kept track of pallets and items coming in and out of the warehouse, maintaining accurate records of inventory movement.
  • Unloaded and loaded pallets using both stand-up and sit-down forklifts, ensuring safe and efficient handling of goods.
  • Restocked shelves and warehouse bins, maintaining product organization and proper rotation.
  • Filled orders promptly, ensuring accurate picking, packaging, and delivery of products.
  • Maintained cleanliness and organization of the warehouse and commissary store, following all safety guidelines and company protocols.
  • Assisted in performing inventory checks and monitoring product levels to meet daily operational requirements.

Kitchen Maintenance

FCI Seagoville
11.2015 - 06.2016
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Ensured high levels of cleanliness and sanitation with thorough attention to detail in dishwashing, utensil care, and kitchen maintenance.
  • Performed routine maintenance checks on equipment before commencing each project, ensuring optimum performance throughout the task duration.
  • Increased system efficiency with regular preventive maintenance of electrical circuits, wiring, and CCTV components.
  • Maintained a well-functioning kitchen by promptly addressing any maintenance issues or equipment malfunctions.
  • Played key role in kitchen equipment maintenance, preventing unexpected downtimes.
  • Restocked shelves and inventory to maintain an organized warehouse environment.
  • Operated a hand jack to unload pallets, ensuring safe and proper storage of goods.
  • Assisted with inventory management, tracking product quantities and restocking as needed.


Sales Associate and Detail Associate

Camino Real Auto Sales
12.2012 - 02.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

GED -

Federal Correctional Institution
Fort Worth, TX
10-2011

Skills

  • Certified Forklift Operator
  • Heavy Machinery Certification

Languages

Spanish
Native or Bilingual

Timeline

National Forest Recreation Technician

FCC Pollock
02.2023 - 11.2024

Commissary Store and Warehouse Associate

FCC Pollock
01.2017 - 05.2021

Kitchen Maintenance

FCI Seagoville
11.2015 - 06.2016

Sales Associate and Detail Associate

Camino Real Auto Sales
12.2012 - 02.2015

GED -

Federal Correctional Institution

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Norberto Estrada