Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager

Norberto Gálvez

Santa Ana,USA

Summary

Passionate about joining a forward-thinking organization that values personal growth and professional development. Dedicated to understanding customer needs, maintaining deep product knowledge, and fostering strong, enduring customer relationships. Excited to contribute skills and expertise to drive customer satisfaction and business success.

Overview

39
39
years of professional experience

Work History

Operations Manager

Cantoni Furniture
03.2010 - 05.2025
  • Operations Manager, Basic Bookkeeping, document filing, data entry, customer service, designer's assistant, and training new employees.
  • Assist customers with their selection of home furnishings.

Linder's Furniture
11.2009 - 03.2010
  • Bookkeeping, document filing, data entry, and customer service.
  • Assist customers with their selection of home furnishings and electronics.

Sales Manager

Interior Surroundings
11.2005 - 06.2008
  • Direct all operations of the showroom and warehouse. Purchasing of furniture, including special orders and display samples.
  • Supervised warehouse staff, tracking incoming and outgoing merchandise.

Manager

Sun Logistics
11.2005 - 04.2006
  • Warehouse Inventory Control and System Management
  • Organise container loads and packing.
  • Review and report defective or unacceptable goods, receiving discrepancies, and requests RMA’s from suppliers.
  • Maintain vendor files as needed.

Sales Manager

Basix Furnishings
07.1998 - 11.2005
  • Purchasing of furniture, including customers’ orders and floor display samples.
  • Keep the warehouse organised, tracking incoming and outgoing merchandise.
  • Bookkeeping, document filing, data entry, and customer service.
  • Direct all operations of the showrooms and warehouse.

Manager

Guadalajara Bar & Grill
01.1997 - 01.1998
  • The unit located inside Boulder Station Casino, consistently busy and upbeat.
  • Guest relations, operations management, supervision of all staff and staffing levels. Accountable for the scheduling and development of staff.

Manager

Red Robin
01.1994 - 01.1998
  • Responsible for all functions of the restaurant, including opening, mid and closing shifts.
  • Guest relations, operations management, supervision of all staff and staffing levels. Accountable for the scheduling and development of staff.
  • Ordering and fulfilment of supplies, quality of food and beverage, housekeeping, safety and pace.
  • Responsibility for the operation requiring control of labour costs, Food costs, and P&L accountability.

Manager

Spoons Restaurant
01.1986 - 01.1994
  • Corporate trainer, helped with new store openings.
  • Responsible for all functions of the restaurant, including opening, mid and closing shifts.

Education

Bachelors degree - Electromecánica

CBTiS #68
Puerto Vallarta, Mex
01.1982

Certified Electronics Technician - undefined

Golden State School
Anaheim, CA
01.1989

Communications and Electronics

I.P. N.
Mexico City, Mexico
01.1984

Skills

  • Effective problem resolution
  • Collaborative team management
  • Operational efficiency management
  • Service excellence

Languages

Fluent in Spanish, spoken and written.

Timeline

Operations Manager

Cantoni Furniture
03.2010 - 05.2025

Linder's Furniture
11.2009 - 03.2010

Sales Manager

Interior Surroundings
11.2005 - 06.2008

Manager

Sun Logistics
11.2005 - 04.2006

Sales Manager

Basix Furnishings
07.1998 - 11.2005

Manager

Guadalajara Bar & Grill
01.1997 - 01.1998

Manager

Red Robin
01.1994 - 01.1998

Manager

Spoons Restaurant
01.1986 - 01.1994

Certified Electronics Technician - undefined

Golden State School

Communications and Electronics

I.P. N.

Bachelors degree - Electromecánica

CBTiS #68

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Norberto Gálvez