Norberto Mercado
Grand Rapids,MI
Summary
Detail-oriented professional with a strong foundation in organizational, planning, and multitasking skills. Expertise in decontamination and sterilization processes, combined with a commitment to equipment maintenance excellence. A positive and upbeat demeanor fosters collaboration within team environments, driving collective success and efficiency. Proven ability to adapt quickly to dynamic situations while maintaining high standards of quality and safety.
Overview
9
9
years of professional experience
Work History
Sterile Processing Technician
Surgical Solutions
09.2023 - Current
- Maintain equipment including washers, steam sterilizers, hydrogen peroxide sterilizers, and reusable items.
- Sterilized surgical instruments using steam, ethylene oxide, and hydrogen peroxide methods.
- Maintained accurate records of sterilization processes and equipment maintenance.
- Conducted quality control checks to ensure compliance with safety standards.
- Trained new staff on sterile processing protocols and best practices.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Valet Attendant
Ellis Parking Company
11.2022 - 09.2023
- Park visitor and stakeholder vehicles in a secure and timely manner
- Operated various parking systems, ensuring efficient vehicle management and security.
- Record all keys and vehicle statuses
- Assist visitors and patients entering hospital
- Maintain entryway clear of debris
Battery Assembler
Clarios
07.2022 - 11.2022
- Maintain and inspect the machines on the line in order to keep production up
- Troubleshoot/repair faults and issues that hinder production
- Supply machines with essential materials for battery cell construction
- Log any delays experienced throughout shift
- Correctly gown up before entering the clean room where assembly takes place
Express Service Technician
Serra Honda Grandville
04.2021 - 07.2022
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment
- Performed routine maintenance tasks, ensuring vehicles met quality and safety standards
- Deliver service to up to 100 cars a day in a safe and efficient way all while keeping in mind when each car is due to be returned to the owner
- Drain and fill oil on customer cars and perform inspection on vehicle before customers car is returned
- Test drive and diagnose customer cars
- Create estimates and quotes for parts and labor
Warehouse Associate
Spice Jungle
11.2020 - 04.2021
- Perform assigned tasks in a safe and efficient manner
- Package various spices to specification and perform quality control before placing spices on pallets for delivery
- Use pallet jacks to move and assist with warehouse organization
Rehabilitation Technician
Hope Network
02.2020 - 11.2020
- Prepare residents for their day by dressing, changing briefs, transferring from bed to wheelchair, preparing all meals, and other activities of daily living
- Provide shift overlap and write a summary of care provided at the end of every shift
Delivery Driver
Andrea's pizza
10.2017 - 06.2020
- Make our customer's orders and deliver them in a timely manner
- Provide customer service at the cash register when not delivering
Nutrition Service Worker
Spectrum Health
08.2019 - 01.2020
- Set up and deliver food carts to patient and other food delivery areas
- Retrieved carts and returned them to dish room for cleaning
- Strips patient and cafeteria trays and sorts soiled equipment in preparation for cleaning
Education
CRCST -
HSPA
02-2024
Medical Assisting -
Davenport University/ GRCC
Caledonia, MI05-2022
Skills
- Preventative maintenance
- Steam sterilization
- Mechanical troubleshooting
- Decontamination procedures
- Hospital equipment maintenance
- Diagnostic testing
- Equipment monitoring
- OSHA regulations compliance
- Problem-solving
- Attention to detail
- Critical thinking
- Automotive diagnostics
Languages
English
Native or Bilingual
Timeline
Sterile Processing Technician
Surgical Solutions
09.2023 - Current
Valet Attendant
Ellis Parking Company
11.2022 - 09.2023
Battery Assembler
Clarios
07.2022 - 11.2022
Express Service Technician
Serra Honda Grandville
04.2021 - 07.2022
Warehouse Associate
Spice Jungle
11.2020 - 04.2021
Rehabilitation Technician
Hope Network
02.2020 - 11.2020
Nutrition Service Worker
Spectrum Health
08.2019 - 01.2020
Delivery Driver
Andrea's pizza
10.2017 - 06.2020
Medical Assisting -
Davenport University/ GRCC
CRCST -
HSPA