Norberto Orduz
Boulder,CO
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills, time management and computer skills. with a strong passion for advancing digital equity, inclusion promoting accessible technology solutions, bridge the digital divide and foster community empowerment.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
24
24
years of professional experience
Work History
OFFICE MANAGER
IMMIGRANT LEGAL CENTER BOCU
01.2020 - 01.2025
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Retail Sales Associate
H&M
07.2006 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Customer Service Manager
Walmart
06.2014 - 06.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cash Office Manager
WALMART
01.2001 - 01.2014
- Improved cash handling accuracy by implementing standardized procedures and providing staff training.
- Streamlined cash office operations for enhanced efficiency by optimizing workflow processes and automating tasks.
- Championed best practices in cash office management, actively participating in industry networking events and maintaining an up-to-date understanding of relevant trends and developments.
- Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of the highest caliber.
- Supported upper management in making data-driven decisions by preparing detailed financial reports highlighting key metrics related to revenue generation and expense management.
- Oversaw liquidity and cash management operations.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Bachelor of Science - Computer Engineering
Bussiness School Administration
Bogota, Colombia11-1999
Skills
- MS Office Suite
- Adobe
- Effective Communication
- Technical Communication
- Computer Skills
- Analytical Problem Solving
- Organizational Skills
- Customer Support Expertise
- Team Collaboration
- Effective Phone Communication
- Effective Email Communication
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
OFFICE MANAGER
IMMIGRANT LEGAL CENTER BOCU
01.2020 - 01.2025
Customer Service Manager
Walmart
06.2014 - 06.2018
Retail Sales Associate
H&M
07.2006 - 08.2019
Cash Office Manager
WALMART
01.2001 - 01.2014
Bachelor of Science - Computer Engineering
Bussiness School Administration
Similar Profiles
Maria Fernanda LagunaMaria Fernanda Laguna
Paralegal at Refugee and Immigrant Center for Education and Legal RAICESParalegal at Refugee and Immigrant Center for Education and Legal RAICES
ROSE GLICKMANROSE GLICKMAN
Project Manager at Refugee and Immigrant Center for Education and Legal Services (RAICES)Project Manager at Refugee and Immigrant Center for Education and Legal Services (RAICES)
Ariadne BrownAriadne Brown
Volunteer at Immigrant Welcome CenterVolunteer at Immigrant Welcome Center