Norberto Portillo
El Paso,TX
Summary
I've spent the last twenty years in the Restaurant/Hospitality industry. After the Pandemic, I transitioned to Cannabis. I've spent the last three years learning this industry. I see a lot of similarities to the Brewing world. With that being said, I would like an opportunity to share those experiences.
Overview
16
16
years of professional experience
Work History
Budtender
R.Greenleaf Organics
10.2022 - Current
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Managed high volume of cash with 100% accuracy rate.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with 100% accuracy rate
- Maintained strict inventory controls for regulatory compliance across dispensary operations
Owner/Operator
Ripe NBA LLC
03.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Trained and developed team members to build human capital.
- Assessed income and expenses and adapted plans to improve profit levels
- Developed business plan, processes and procedures to provide superior Customer service to customers
Owner/Operator
Tabla
07.2011 - 04.2020
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 30 employees.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
Owner
Ode Brewing Co.
03.2017 - 01.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated 50 employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and developed team members to build human capital.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
Adjunct Faculty Instructor
El Paso Community College
08.2007 - 05.2011
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Developed creative and effective teaching methods for course content to capture students attention.
- Designed and delivered class instruction to meet course competencies.
- Scored exams and graded student performance fairly.
Education
High school diploma or GED -
Anthony High School
Anthony, TX06.1999
College Degree - Culinary Arts
Arizona Culinary Institute
Scottsdale, AZ02.2003
Skills
- Customer Service
- Catering
- Kitchen Management Experience
- Banquets
- Profit & Loss
- Restaurant Management
- Serving Experience
- Marketing
- Payroll
- Administrative Experience
- POS
- Management
- Bartending
- Spanish - Fluent
- THC understanding
- Counting money
Additional Information
- Willing to relocate: Anywhere
Timeline
Budtender
R.Greenleaf Organics
10.2022 - Current
Owner/Operator
Ripe NBA LLC
03.2020 - Current
Owner
Ode Brewing Co.
03.2017 - 01.2020
Owner/Operator
Tabla
07.2011 - 04.2020
Adjunct Faculty Instructor
El Paso Community College
08.2007 - 05.2011
High school diploma or GED -
Anthony High School
College Degree - Culinary Arts
Arizona Culinary Institute
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