Norberto Sanchez
Winter Park
Summary
Program Management and Product Leader driving large-scale application ecosystems for public sector healthcare. Leads cross-functional teams to deliver impactful solutions in compliance monitoring, data analysis, and operational performance, integrating AI capabilities to enhance decision-making and efficiency. Holds PMP, Scrum Master, and SAFe Agilist certifications with an active Secret Clearance.
Overview
17
17
years of professional experience
Work History
Senior Delivery Consultant
Deloitte Consulting LLP
Lake Mary
10.2021 - Current
- Managed cross-functional team of 4 functional workstream leads, supporting analysts, and development lead with 5 developers; oversaw delivery and SDLC execution to ensure project alignment with strategic goals.
- Led program and product delivery for portfolio of 13 applications across 6 DHS program offices, enhancing provider network adequacy, compliance monitoring, and operational reporting.
- Directed full software development lifecycle, including requirements definition, backlog prioritization, sprint planning, UAT, and release management, ensuring smooth production support.
Workstream Manager – Program Monitoring (Network Analysis)
Pennsylvania Department of Human Services (DHS) – Office of Medical Assistance Programs (OMAP)
12.2025 - Current
- Lead the Network Analysis workstream, focused on improving provider network composition and access to care for Medicaid recipients.
- Drive enhancements that identify gaps, inconsistencies, and underserved regions, enabling targeted state intervention with MCOs.
- Pioneered ghost provider analysis using encounter data comparisons to identify inaccurate or inactive providers in MCO networks, enhancing accuracy of provider data.
- Oversaw applications ingesting, validating, and analyzing MCO-submitted provider network files, ensuring data integrity and usability for state oversight.
- Introduced enhanced data validation and comparison strategies to improve reliability of provider network insights.
- Standardized communication, reporting, and delivery practices across workstreams to improve transparency and align stakeholder expectations.
- Designed an AI-powered contract monitoring prototype to enhance compliance assessment and contract requirement identification.
Workstream Manager – Contract Monitoring
Pennsylvania Department of Human Services (DHS)
06.2024 - 11.2025
- Led development of AI-enabled contract monitoring solutions, automating compliance assessments by analyzing contract language and supporting documentation.
- Led Contract Monitoring workstream supporting applications across 7 DHS program offices.
- Managed a 9-person cross-functional team, guiding requirements, backlog prioritization, testing, deployment and application support.
- Directed SDLC activities and coordinated enhancements to align with client priorities and improve system performance.
- Implemented Agile best practices to streamline backlog management, enhance UAT coordination, and optimize release planning.
- Facilitated client working sessions and status reports, ensuring stakeholder alignment on project status and priorities.
- Delivered user training programs, including curriculum development and live sessions for administrators and end users.
- Collaborated with onshore and USI teams to deliver and integrate AI-enabled capabilities.
Delivery Consultant
Deloitte LLP
Lake Mary
04.2022 - 05.2024
- Developed project schedules and master task tracking tools to improve visibility and timely delivery of fiscal activities.
- Identified process automation opportunities to enhance operational efficiency and improve dashboard reporting.
- Conducted process mapping and discovery sessions for Bureau of Fiscal Management, pinpointing optimization and automation opportunities.
- Led operations services for financial analysis, facilitating commonwealth reporting requests and coordinating with stakeholders.
Workstream Lead – State Department of Labor & Industry
Pennsylvania Department of Labor & Industry
10.2021 - 04.2022
- Assessed monitoring reports to identify compliance gaps and training needs, enhancing workforce program effectiveness.
- Developed training materials to align policy with operational processes, supporting consistency in program delivery.
Project Manager-Surgical Administration
AdventHealth
08.2021 - 10.2021
- Managed surgical services projects, ensuring effective planning, execution, risk management, and stakeholder coordination to meet project objectives.
- Collaborated with vendors and internal teams to implement new technologies, enhancing workflows and supporting operational efficiency.
Team Leader – Partner Collaboration
Healthfirst
04.2018 - 08.2021
- Led cross-functional initiatives to enhance operational efficiency and streamline partner coordination.
- Managed analysts while implementing process improvements and SLA tracking to drive performance enhancements.
- Delivered data-driven insights through root cause analysis and performance reporting to inform strategic decisions.
Member Experience Analyst
Healthfirst
06.2015 - 04.2018
- Developed dashboards and metrics that enhanced customer experience and reduced resolution times.
- Collaborated with cross-functional teams to improve operational efficiency in healthcare services.
- Analyzed data trends to support healthcare program development and decision-making.
- Led team of specialists in Salesforce implementation and optimization, enhancing project outcomes through Agile collaboration and clear requirements definition.
- Developed reports using Excel to present findings to management and stakeholders.
Senior Policy Analyst/Policy Administration
Healthfirst
06.2009 - 06.2015
- Advanced through roles in policy development, compliance, and customer operations within regulated healthcare environment.
- Analyzed health policy impacts on community programs and services.
- Developed strategic recommendations for regulatory compliance and advocacy efforts.
- Collaborated with cross-functional teams to assess policy implementation effectiveness.
Education
Bachelor of Science - Business and Information Management
Seminole State College of Florida
Sanford, FL05-2020
Skills
- Product management
- Project leadership
- AI solutions
- Stakeholder management
- Process mapping
- Version control
- Microsoft Office Suite
- Analytical thinking
- Critical thinking
- Time management
- Organizational skills
- Client communication
Timeline
Workstream Manager – Program Monitoring (Network Analysis)
Pennsylvania Department of Human Services (DHS) – Office of Medical Assistance Programs (OMAP)
12.2025 - Current
Workstream Manager – Contract Monitoring
Pennsylvania Department of Human Services (DHS)
06.2024 - 11.2025
Delivery Consultant
Deloitte LLP
04.2022 - 05.2024
Senior Delivery Consultant
Deloitte Consulting LLP
10.2021 - Current
Workstream Lead – State Department of Labor & Industry
Pennsylvania Department of Labor & Industry
10.2021 - 04.2022
Project Manager-Surgical Administration
AdventHealth
08.2021 - 10.2021
Team Leader – Partner Collaboration
Healthfirst
04.2018 - 08.2021
Member Experience Analyst
Healthfirst
06.2015 - 04.2018
Senior Policy Analyst/Policy Administration
Healthfirst
06.2009 - 06.2015
Bachelor of Science - Business and Information Management
Seminole State College of Florida