Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Norberto Santos

Norberto Santos

New Castle,DE

Summary

I am very open-minded, motivated, very skilled, and eager to bring what I have to offer to a organization that is already great and just making it better. I am a team player and I am super excited about some of the opportunities that are waiting ahead

Overview

17
17
years of professional experience
1
1
Certification

Work History

Laborer

Burn Clean
08.2020 - 12.2024
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Managed and scheduled cleaning appointments around clients' preferences and availability to maximize satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Met customer call guidelines for service levels, handle time and productivity.

Peer Support Specialist

Connections
07.2015 - 09.2020
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Recommended upgrades and equipment replacement to reduce technical issues.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Attended classes and seminars to enhance knowledge of equipment and operating systems.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted, and checked input data against original documents.
  • Followed established procedures to enter and process data correctly.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Forklift Operator

BF Rich
04.2008 - 07.2015
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Unloaded packages with care and placed in proper staging area.
  • Assisted other team members in navigating large loads.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Loaded packages onto pallets and into staging areas as directed.

Cook

KFC
02.2010 - 12.2012
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Provided assistance to other staff members with cleaning of difficult areas.

Education

Glasgow High
Newark, DE
05.2005

Skills

  • Bilingual
  • Communication
  • Critical thinker
  • Teamwork
  • Leader
  • Problem solving

Certification

  • Forklift certification
  • CPR certification
  • Peer support certification

Languages

Spanish
Native or Bilingual

Timeline

Laborer

Burn Clean
08.2020 - 12.2024

Peer Support Specialist

Connections
07.2015 - 09.2020

Cook

KFC
02.2010 - 12.2012

Forklift Operator

BF Rich
04.2008 - 07.2015

Glasgow High

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Norberto Santos