Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Norberto "Junior" Bonilla

Waycross,GA

Summary

Accomplished leader with a proven track record at StarrChex Georgia LLC Checkers, adept in strategic planning and multi-unit management. Excelled in boosting operations, enhancing team performance through effective training and coaching, and driving customer satisfaction. Demonstrated expertise in recruiting, with a keen attention to detail, leading to significant improvements in employee morale and operational efficiency.

Overview

29
29
years of professional experience
1
1
Certification

Work History

District Manager

StarrChex Georgia LLC Checkers
01.2020 - Current
  • Supervised 6 locations to enforce high-quality standards of operation.
  • Coordinated with the Owners to actualize performance improvement strategies.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Generated financial and operational reports to assist management with business strategy.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Office Manager

ABC Fire Equipment Company
05.2008 - 12.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Department Manager

Sears
07.2005 - 05.2008
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.

General Manager

StarrChex Georgia LLC Checkers
07.1995 - 07.2005
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

High School Diploma -

Pierce County High School
Blackshear, GA
05.1999

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service
  • Training and coaching
  • Attention to Detail
  • Goal Setting and Performance Metrics
  • Multi-unit management
  • Decision-Making
  • Team Leadership
  • Customer Complaint Resolution
  • Negotiation

Certification

  • Certified ServSafe Expires 09/22/2025
  • Registered ServSafe Examination Proctor Expires 10/15/2024

Timeline

District Manager

StarrChex Georgia LLC Checkers
01.2020 - Current

Office Manager

ABC Fire Equipment Company
05.2008 - 12.2020

Department Manager

Sears
07.2005 - 05.2008

General Manager

StarrChex Georgia LLC Checkers
07.1995 - 07.2005

High School Diploma -

Pierce County High School

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Norberto "Junior" Bonilla