NORBERTO U. LOPEZ
Glendale,AZ
Summary
Proven caregiver and account manager with a track record of enhancing client satisfaction and well-being at Arizona Healthcare Contract Management Services. Expert in emotional support and medication administration, I've significantly improved quality of life for clients through compassionate care and efficient service management. Fluent in key skills such as HIPAA compliance and First Aid/CPR certification, my approach has consistently fostered positive outcomes and client trust.
Overview
24
24
years of professional experience
Work History
Direct Support Professional Caregiver
ARIZONA MENTOR
2022.11 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
IN-HOME CAREGIVER
Arizona MENTOR
2014.08 - Current
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
- Provided direct personal care and administrative services to clients.
CAREGIVER
ARIZONA HEALTHCARE CONTRACT MANAGEMENT SERVICES
2016.02 - 2022.11
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
ACCOUNT MANAGER MORTGAGE COLLECTIONS
CitiFinancial Mortgage
2000.06 - 2010.08
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor Of Science - Supply Chain Management
Arizona State University
Tempe, AZ05.2027
Associate Of Science - Bilingual Education
Cochise College
Douglas, AZ05.1990
Skills
- Disability Awareness
- Emotional Support
- Meal Preparation
- Personal Hygiene Assistance
- Daily living assistance
- Medication Administration
- Behavior redirection
- HIPAA Compliance
- Dependable and Responsible
- First aid and safety
- Language Fluency
- CPR Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Direct Support Professional Caregiver
ARIZONA MENTOR
2022.11 - Current
CAREGIVER
ARIZONA HEALTHCARE CONTRACT MANAGEMENT SERVICES
2016.02 - 2022.11
IN-HOME CAREGIVER
Arizona MENTOR
2014.08 - Current
ACCOUNT MANAGER MORTGAGE COLLECTIONS
CitiFinancial Mortgage
2000.06 - 2010.08
Bachelor Of Science - Supply Chain Management
Arizona State University
Associate Of Science - Bilingual Education
Cochise College
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