Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Norbitt Thornsberry

South Bend,IN

Summary

Results-driven, promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CSA, GOA

Allegiant Airlines
07.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Connected with customers by listening to concerns and answering questions.
  • Ensured compliance with all company policies regarding refunds or exchanges while providing excellent communication skills towards upset customers.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Trained new personnel regarding company operations, policies and services.

Maintenance Technician

Holy Cross Village
11.2009 - Current
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Followed safety protocols to minimize workplace accidents.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Installed new locks, door handles, and door closers.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Repaired and replaced pumps, valves and motors.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Installed and maintained plumbing and HVAC systems.

Education

Diploma - General Studies

Brandywine Senior High School
Niles, MI

Certificate - HVAC Installation And Repair

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Complaint Handling
  • Customer Relations
  • Customer Service
  • Calm Under Pressure
  • Complaint resolution

Certification

HVAC Certified

EPA Universal License

Fork lift License

Timeline

CSA, GOA

Allegiant Airlines
07.2021 - Current

Maintenance Technician

Holy Cross Village
11.2009 - Current

Diploma - General Studies

Brandywine Senior High School

Certificate - HVAC Installation And Repair

Ivy Tech Community College of Indiana

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Norbitt Thornsberry