Norchelle Hughes
Glendale,AZ
Summary
Skilled in compassionate caregiving and efficient time management, I leveraged these abilities at Home Watch to enhance the wellness and self-esteem of elderly clients. My tenure at Zamia Help Me Center and Salt River Dept of Corrections honed my crisis intervention and safety skills, achieving significant improvements in patient and inmate management without compromising empathy or security.
Overview
17
17
years of professional experience
Work History
Elderly Caregiver
Home Watch
03.2024 - 08.2024
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
Behavioral Health Technician
Zamia Help Me Center
04.2023 - 03.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Correctional Officer
Salt River Dept of Corrections
06.2007 - 04.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Education
Associate Of General Studies - Nursing
Glendale Community College
Glendale, CASkills
- Personal hygiene assistance
- Documentation and reporting
- Meal preparation
- Compassionate caregiving
- Time management
- Relationship building
- Dementia care
- Activities of daily living
- Emotional support
- Clear communication
- Housekeeping
- Basic housekeeping
- Customer service
- Patient care
- First aid and safety
- End-of-life care
- Client documentation
- Social interaction
- Infection control
- Workload management
- Patient companionship
- Safe patient transportation
- Alzheimer's support
- Care plan management
Timeline
Elderly Caregiver
Home Watch
03.2024 - 08.2024
Behavioral Health Technician
Zamia Help Me Center
04.2023 - 03.2024
Correctional Officer
Salt River Dept of Corrections
06.2007 - 04.2021
Associate Of General Studies - Nursing
Glendale Community College
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