Nordaisha Savage
Montgomery,Al
Summary
Dedicated Collections Specialist with a robust background in customer service and a disciplined approach honed from serving as a Unit Supply Specialist with the US Army National Guard. Adept at managing and recovering assets, with a strong commitment to resolving customer inquiries and maintaining trust. Proven track record of improving collection rates through effective communication and negotiation skills. Brings a unique blend of team leadership, logistical expertise, and a customer-focused mindset to drive financial performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
92Y Unit Supply Specialist
US Army
Centreville, Alabama
11.2020 - Current
- Performed inventory control and management of equipment and supplies.
- Maintained records on supply transactions, including quantity, type, destination, and purpose of material issued or received.
- Conducted physical inventories to identify discrepancies between actual stock levels and computer-generated reports.
Collection specialist
BLUE NOVIS
Montgomery, AL
02.2021 - 05.2024
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
Customer Service Representative
ALORICA
08.2019 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
BA IN SCIENCE OF NURSING -
SOUTH UNIVERSITY
01.2027
HIGHSCHOOL DIPLOMA -
ROBERT E. LEE HIGHSCHOOL
01.2019
Skills
- Demand forecasting
- Problem Solving
- Shipment Processing
- Strong communication
- Creativity
- Strategic thinking
- Analytical
Certifications
CompTIA Security+
Timeline
Collection specialist
BLUE NOVIS
02.2021 - 05.2024
92Y Unit Supply Specialist
US Army
11.2020 - Current
Customer Service Representative
ALORICA
08.2019 - 01.2021
BA IN SCIENCE OF NURSING -
SOUTH UNIVERSITY
HIGHSCHOOL DIPLOMA -
ROBERT E. LEE HIGHSCHOOL
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