Nordeliz Melendez
St. Petersburg,FL
Summary
Dynamic Health Survey Specialist at CVS with expertise in data collection methods and a proven track record of enhancing survey response rates. Recognized for exceptional teamwork and problem-solving abilities, I trained junior staff and implemented innovative outreach strategies, ensuring data integrity and accuracy in health assessments.
Overview
12
12
years of professional experience
Work History
Health Survey Specialist
CVS
03.2022 - Current
- Conducted comprehensive surveys to gather data on members overall health
- Ensured accuracy and consistency in data collection through rigorous quality control processes.
- Trained junior staff on survey techniques and best practices for data integrity.
- Enhanced survey response rates by implementing innovative outreach techniques and strategies.
ER Registrar Coordinator
BayCare
02.2021 - 03.2022
- Registered patient and insurance information to ensure seamless admissions.
- Coordinated with medical staff to prioritize needs and expedite care.
- Managed electronic health record updates for real-time patient access.
- Trained new registrars on data entry protocols and best practices.
- Monitored patient flow and communicated with departments to optimize services.
- Implemented process improvements that enhanced registration accuracy and reduced wait times.
- Conducted registration audits, ensuring compliance and identifying improvement areas.
- Maintained confidentiality of health information according to HIPAA regulations.
Front Desk Receptionist
BayCare
07.2016 - 02.2021
- Managed front desk operations, ensuring efficient patient check-in and scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using EHR systems for improved data integrity.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on front desk procedures to ensure consistent service delivery.
- Implemented process improvements that streamlined patient flow and reduced wait times.
- Oversaw daily office tasks, managing phone lines and handling correspondence efficiently.
- Greeted guests at front desk while managing check-in process and engaging in pleasant conversations.
- Maintained organized front office area to create professional environment for visitors and employees.
- Scheduled and confirmed appointments and meetings efficiently.
Customer Service Representative
Access2care Non-Emergency Medical Transportation
11.2014 - 05.2016
- Provided exceptional customer service, ensuring client satisfaction with transportation.
- Coordinated non-emergency medical transport scheduling for diverse needs.
- Efficiently resolved client inquiries, enhancing overall experience.
- Trained new team members on operational procedures and customer service best practices.
- Collaborated with healthcare providers for timely and accurate transport arrangements.
- Managed high-stress situations, maintaining professionalism while resolving conflicts.
Dietary Aide
Seven Rivers Community Hospital
11.2013 - 08.2015
- Prepared nutritious meals per dietary guidelines and resident preferences.
- Assisted staff in maintaining cleanliness of food prep areas.
- Monitored inventory, ensuring timely replenishment of food supplies.
- Collaborated with dietitians to implement tailored meal plans.
- Kept kitchen areas clean and free of hazards.
- Served meals per established schedules and dietary procedures.
- Coordinated with staff for efficient workflow and timely meal delivery.
Education
Dixie Hollins High School
Kenneth City, FLSkills
- Data collection methods
- Statistical software proficiency
- Quick-learning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Health Survey Specialist
CVS
03.2022 - Current
ER Registrar Coordinator
BayCare
02.2021 - 03.2022
Front Desk Receptionist
BayCare
07.2016 - 02.2021
Customer Service Representative
Access2care Non-Emergency Medical Transportation
11.2014 - 05.2016
Dietary Aide
Seven Rivers Community Hospital
11.2013 - 08.2015
Dixie Hollins High School
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