Summary
Work History
Education
Skills
Timeline
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Nordene James-Baker

Sunrise,FL

Summary

Dynamic professional with a proven track record in customer service excellence and team collaboration, demonstrated at Walmart and other leading companies. Skilled in customer relations and time management, I have consistently enhanced customer satisfaction and team productivity. My work ethic and integrity have driven positive outcomes, contributing significantly to business growth and operational efficiency.

Work History

Cashier

Walmart
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Manager

Event Arama Decor & Travel Services
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Teacher

Moms Love Early Childhood Institute
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
  • Promoted digital literacy by integrating technology into curriculum.
  • Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
  • Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
  • Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
  • Utilized data-driven instruction to tailor lessons for improved academic performance.
  • Increased parental involvement in students' education by organizing regular communication and events.
  • Pioneered sustainability project that educated students on environmental issues and solutions.
  • Led professional development workshops for peers on effective classroom management techniques.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Enhanced literacy skills with targeted reading programs.
  • Guided students through college application process, increasing number of students accepted into their first-choice institutions.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.

Supervisor

Running Man Manufacturing
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Office Clerk

Inland Revenue
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

Level 1,2 And 3 Certificate - Early Childhood Education

Portmore Heart Academy
Portmore Jamaica
11.2007

Certificate - Practical Nursing

Red Crosss Association
St Catherine Jamaica
06.2004

Certificate - Information Technology

Heart Academy
Stoney Hill St Andrew Jamaica
08.1999

High School Diploma -

Jonathan Grant High School
Spanish Town Jamaica
1996

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Team collaboration
  • Reliability and punctuality
  • Customer relations
  • Cleaning and sanitizing
  • Time management skills

Timeline

Cashier

Walmart

Manager

Event Arama Decor & Travel Services

Teacher

Moms Love Early Childhood Institute

Supervisor

Running Man Manufacturing

Office Clerk

Inland Revenue

Level 1,2 And 3 Certificate - Early Childhood Education

Portmore Heart Academy

Certificate - Practical Nursing

Red Crosss Association

Certificate - Information Technology

Heart Academy

High School Diploma -

Jonathan Grant High School

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Nordene James-Baker