NORDIA JACKSON
Spanish Town St. Catherine
Summary
Reliable and hardworking hospitality professional with experience in housekeeping, hotel operations, and customer service. Skilled in maintaining cleanliness standards, supporting guest satisfaction, and working efficiently in fast-paced environments. Dependable, punctual, and available for seasonal H-2B employment, including weekends, holidays, and overtime.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practical Teacher (Assistant)
Perky Kids Training & Development Centre
Kingston, Jamaica
08.2017
- Assisted with supervision and daily care of children
- Supported classroom activities and routines
Room Attendant
Jamaica Pegasus Hotel
Kingston, Jamaica
04.2017
- Cleaned and inspected guest rooms
- Maintained public areas
- Provided laundry support services
Customer Service Representative (Team Lead)
Ibex Global
Kingston, Jamaica
10.2021 - Current
- Supervised and supported staff in a fast-paced environment
- Maintained attendance tracking and quality standards
- Assisted with escalated customer concerns
- Ensured compliance with company procedures
Housekeeper
Eden Garden Wellness Resort & Spa
Kingston, Jamaica
11.2017 - 03.2020
- Cleaned and prepared guest rooms to hotel standards
- Maintained cleanliness of public areas and function spaces
- Organized housekeeping carts with linens and amenities
- Interacted professionally with guests to ensure satisfaction
Education
Housekeeping Level II Certificate - undefined
HEART Eastern TVET Institute
Housekeeping Level III Diploma - Supervisor
HEART Eastern TVET Institute
School Leaving Certificate - undefined
Holmwood Technical High School
Skills
- Housekeeping & Room Attendant Duties
- Cleaning & Sanitation Standards
- Guest Service & Communication
- Teamwork & Reliability
- Time Management
- Attention to Detail
- Fast Learner
Certification
Certificate – American Hotel & Lodging Association (2021)
ADDITIONAL INFORMATION
- Nationality: Jamaican
- Availability: Seasonal / Full-Time
- Willing to work weekends, holidays, and overtime
- References available upon request
Timeline
Customer Service Representative (Team Lead)
Ibex Global
10.2021 - Current
Housekeeper
Eden Garden Wellness Resort & Spa
11.2017 - 03.2020
Practical Teacher (Assistant)
Perky Kids Training & Development Centre
08.2017
Room Attendant
Jamaica Pegasus Hotel
04.2017
Housekeeping Level II Certificate - undefined
HEART Eastern TVET Institute
Housekeeping Level III Diploma - Supervisor
HEART Eastern TVET Institute
School Leaving Certificate - undefined
Holmwood Technical High School