Nordia Johnson-Phillips
Kissimmee,FL
Summary
As an experienced hospitality professional with a strong background in housekeeping and operational coordination, I am seeking to advance my career within Disney as a Housekeeping Manager. My aim is to leverage my extensive knowledge and leadership skills to enhance guest experiences and drive excellence in housekeeping services.
Overview
16
16
years of professional experience
Work History
Furniture/Warehouse Coordinator
Walt Disney World – Polynesian Village Resort
05.2022 - Current
- Demonstrated fiscal responsibility by developing financial reports and maintaining multiple budgets with a keen eye for cost-saving opportunities
- Orchestrated the logistics for furniture moves, including coordination with third-party vendors, ensuring smooth transitions and minimal disruption to guest experiences
- Proficiently managed furniture and fabric-related procurement in SAP, from capital requests to inventory control and vendor correspondence
- Engaged in hands-on activities such as organizing storage, maintaining inventory accuracy, and ensuring workplace safety and cleanliness
- Skilled in operating company vehicles and equipment, including forklifts and box trucks, emphasizing adherence to safety regulations.
Housekeeping Hostess/Trainer/Support/Coordinator
Walt Disney World – Polynesian Village Resort
12.2007 - 05.2022
- Cultivated a comprehensive skill set in all aspects of Housekeeping/Custodial operations, positioning myself as a key team player and knowledge resource
- Excelled in training new cast members, focusing on high standards, safety protocols, and efficient cleaning techniques
- Contributed to maintaining Disney's renowned standards by inspecting, cleaning, and maintaining rooms, while also providing operational support to the leadership team
- Fostered collaboration with the front desk, optimizing room readiness processes to meet and exceed guest expectations
- Ensured that all facilities were impeccably maintained and that housekeepers had the necessary tools and equipment to perform their duties safely and effectively.
Owner/CEO
Infinity Cleaning Company LLC
11.2018 - Current
- Successfully launched and currently manage a cleaning service company, overseeing operations, staff management, and client satisfaction for a diverse portfolio of properties
- Responsible for the strategic hiring of a competent team, as well as the procurement of high-quality cleaning supplies and equipment.
Education
Bachelor's degree in education -
Inter-American University
01.2007
Skills
- Bilingual proficiency in Spanish and English
- Advanced proficiency in Microsoft Office Suite and industry-specific software including LILO, Maximo, REX, and HotSos, facilitating efficient operations and communication
- Warehouse Organization
- Inventory Management
- Safety Compliance
- Decision-Making
- Assignment Delegation
Awards
Recognized for outstanding service with the Quarterly Extra Mile Award in 2012, 2013, and 2016.
References
Available upon request.
Timeline
Furniture/Warehouse Coordinator
Walt Disney World – Polynesian Village Resort
05.2022 - Current
Owner/CEO
Infinity Cleaning Company LLC
11.2018 - Current
Housekeeping Hostess/Trainer/Support/Coordinator
Walt Disney World – Polynesian Village Resort
12.2007 - 05.2022
Bachelor's degree in education -
Inter-American University
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