Nordia Simmonds Reynolds
Johnston,Rhode Island
Summary
A talented professional, knowledgeable leader and dedicated problem solver. Brings seventeen (17) years of valuable expertise across many industries, to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Personal Touch Home Health Care
11.2023 - 01.2024
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Recorded status/vital signs and duties completed in logbooks for management.
- Assisted with daily living activities, hoyer lift,and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided Colostomy care
Dance Instructor
Arthur Murray Dance Broadway Dance Center NYC
09.2023 - 11.2023
- Conducted classes and workshops/parties for students on special themes and promotions on over twelve different style of Ballroom dancing.
- Adhered to studio guidelines and legal requirements.
- Planned routines for clients events/wedding performances.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Conducted needs assessments or surveys to determine interest in program or satisfaction.
- Regularly evaluated student progress through assessments, adjusting teaching methods accordingly for optimal results.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Assisted with coordination and administration of complete dance program.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Streamlined administrative tasks such as scheduling studio space usage efficiently to alleviate potential conflicts between classes or instructors.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
Project Manager
RM Construction And Fiberglass World
08.2016 - 10.2021
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Prepared and submitted project invoices for review and approval.
- Provided detailed project status updates to stakeholders and executive management.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness.
- Analyzed project performance data to identify areas of improvement.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Floor Manager- Restaurant Manager
Coral Cliff Gaming & Entertainment
07.2018 - 02.2019
- Maintained an aesthetically pleasing layout through the restaurant, casino and gaming arcade, through strategic merchandise placement and visual displays to driving customer interest in products.
- Coordinated with other departments to ensure seamless workflow across all areas of casino operations.
- Collaborated with marketing teams to plan in-house events that attracted new clientele and increased foot traffic to the establishment..
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Reduced employee turnover rate by creating training programs and fostering a supportive work culture that encouraged professional growth opportunities.
- Managed daily operations for smooth functioning and achieving sales targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Drove customer service excellence.
Administrative Assistant
Grand Palladium Hotels And Resorts
02.2015 - 07.2016
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed department budgets and generated financial reports for management review.
- Established administrative work procedures to track staff's daily tasks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing presentations.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Professional Dancer/Performer
Grand Palladium Hotels And Resorts
02.2012 - 02.2015
- Demonstrated grace and athleticism in various classical and modern routines.
- Led rehearsals for nightly performances.
- Improved audience experience by participating in promotional events.
- Taught dance classes to children and adults of different skill levels.
- Provided constructive feedback during group rehearsal sessions to enhance overall performance quality among fellow dancers.
- Performed at high-profile events such as festivals, award shows, and fundraisers, representing organizations with professionalism and talent.
- Coordinated with choreographers to enhance and refine movements to properly enact intended vision.
- Professionally performed ballet, jazz, ballroom and hip hop for live events.
- Participated in rigorous dance training sessions to improve technique, flexibility, and strength for optimal performance outcomes.
- Created and implemented creative dance routines for different projects.
Education
College Diploma - Hotel And Motel Management
Penn Foster College
925 Oak St, Scranton, PA 18515A' Levels -
Institute Of Academy Excellence
Kingston, Jamaica06.2008
High School Diploma -
Jonathan Grant High School
Spanish Town, St. Catherine, Jamaica06.2006
High School Diploma -
Jonathan Grant High School
Spanish Town, St. Catherine, Jamaica06.2006
Skills
- Contract Management
- Client Relations
- Scheduling and Planning
- Team Leadership
- Assertiveness
- Relationship Building
- Complaint resolution
- Computer Proficiency
- Condition Monitoring
- Problem Identification
- Compassionate communication
- Positive Reinforcement
- Teaching strategies
Certification
- PCA - Personal Care Aide 18-07-23
- Certified Customer Service Excellence, Grand Palladium Hotels & Resorts - 22-01-14
- Certified Guest Relations, Grand Palladium Hotels & Resorts - 26-01-15
- Secondary School Certification, Ministry Of Education Youth & Culture, 30-11-06
- Secondary Education Certificate, Caribbean Examination Council, Jun, 2006
Screenwriting, researching, life probing conversations.
I am truly fascinated by our individual imaginations and that has created a passion within me for movies, stage performances and all forms of the art. In my teen years I discovered my own talent of transforming lucid dreams into vivid words on paper. Each writing session gifts an emissive experience that allows me to relive my dreams, and also experience the emotions of each character.
I enjoy learning about different cultures and historic events that has shaped the world we live in today. Therefore, arbitrarily I'll research lost tribes, countries, wars, etc.
Also, I enjoy nurturing conversations that highlight social in justices, varying way of lives, God, humanity and ideas of what can be done to make our individual corners of the world a better place.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Personal Care Assistant
Personal Touch Home Health Care
11.2023 - 01.2024
Dance Instructor
Arthur Murray Dance Broadway Dance Center NYC
09.2023 - 11.2023
Floor Manager- Restaurant Manager
Coral Cliff Gaming & Entertainment
07.2018 - 02.2019
Project Manager
RM Construction And Fiberglass World
08.2016 - 10.2021
Administrative Assistant
Grand Palladium Hotels And Resorts
02.2015 - 07.2016
Professional Dancer/Performer
Grand Palladium Hotels And Resorts
02.2012 - 02.2015
College Diploma - Hotel And Motel Management
Penn Foster College
A' Levels -
Institute Of Academy Excellence
High School Diploma -
Jonathan Grant High School
High School Diploma -
Jonathan Grant High School
Similar Profiles
Amy DRAKEAmy DRAKE
Home Health Nurse at Personal Touch Home Health CareHome Health Nurse at Personal Touch Home Health Care
V. EspositoV. Esposito
Personal Care Assistant (Seasonal) at Personal Touch Home Health CarePersonal Care Assistant (Seasonal) at Personal Touch Home Health Care
Joyce OakesJoyce Oakes
Physical Therapist Assistant at Personal Touch Home Health CarePhysical Therapist Assistant at Personal Touch Home Health Care
Miracle DumasMiracle Dumas
LPN at Personal Touch Home Health CareLPN at Personal Touch Home Health Care
Pamela VejaranoPamela Vejarano
Home Health Aide at MAS Medical StaffingHome Health Aide at MAS Medical Staffing