Nordia Tompkins
1617 Ohm Ave
Summary
Motivated Human Resources Associate with background in managing employee records, coordinating staff training and benefit programs. Strengths include strong organizational skills, communication abilities and knowledge of HR laws and regulations. Previous work has involved streamlining HR processes, improving team collaboration and fostering positive relationships between employees and management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Resource Coordinator
Cases
Manhattan
09.2024 - 10.2025
- Coordinated resource allocation for various programs and projects.
- Developed and maintained positive relationships with external partners.
- Assisted in tracking project timelines and deliverables.
- Managed scheduling and logistics for events and meetings.
- Engaged with clients to supply resources and facilitate future goal-setting strategies.
- Resolved conflicts related to resource allocation to ensure smooth project execution.
Customer Care Worker
Westcop
Westchester
01.2023 - 06.2025
- Greet new clients and conduct intakes to determine eligibility
- Conduct required orientations for all new clients accepted into program
- Provide support, assistance, and encouragement to clients including individual counseling
- Refer and schedule various appointments to inside and outside providers
- Enforce agency rules, regulations and agency’s expectations in accordance with agency’s policies and procedures
Front Desk Receptionist
The Fortune Society
Long Island City
01.2023 - 09.2024
- Greet candidates, staff, and visitors and direct them desire locations through-out organization
- Answer phone, direct calls, document calls for later review, and take and direct message to appropriate staff
- Document, updated, and maintained front desk receptionist log for review by supervisory staff
- Receive incoming mail and direct it to necessary departments and prepare outgoing mail for USPS pickup
Direct Support Professional
Lifespire
Bronx
01.2022 - 01.2023
- Reviewed and distributed to consumers daily medications and ensured that clients consumed them as proscribed
- Prepared meals according to dietary menu and assisted them with eating and their daily hygiene
- Conducted daily room wellness checks to make sure all consumers were well and alert
- Escorted consumers to daily programs, medical appointments, recreational activities, and grooming
Hair Dresser/Receptionist
Capri Beauty School
Newburgh
01.2020 - 01.2021
- Shaped and styled customers hair based on their desired looks
- Scheduled appointments by coordinating with clients and other stylists about their availability
- Assigned stylist to clients who could best fulfill their needs based on their specialized skillsets
- Managed credit and cash transactions to track store profits and quotas
Dispatcher
Sureway Taxi
Liberty
01.2019 - 01.2021
- Dispatched and assigned drivers to incoming calls based on distance and route convenience
- Answered incoming calls, assisting all callers with transportation questions
- Performed data entry and filing in order to maintain an organized system with accurate travel and profit reports
- Provided customers with arrival and departure times and cars’ make and model prior to pickup
Bartender/Server
Confetti’s Restaurant
Newburgh
01.2014 - 01.2019
- Transported food and drinks from the kitchen to clients' tables in an efficient and orderly manner to ensure customer satisfaction
- Served alcoholic beverages following all proper procedures for serving alcoholic drinks including state and federal regulations, in addition to company standards for serving size
- Followed the bar pre-shift notes and bar menus to provide service as requested by customers
- Sanitized and cleaned work environment up to health standards and codes
Customer Service Representative
Dial America
Jacksonville
01.2012 - 01.2014
- Managed incoming and outbound calls, voicemails, and responded to all customers requests and/or concerns
- Entered data into the software system to track when customers and potential clients ran reports
- Contributed to team building strategies to increase quality of customer service responses and satisfaction
- Redirected customers to proper departments in order to receive answers to their inquires
Education
Bartender Certification - Bartending
Lions Share Enterprise
New York, NY01-2022
Associate of Arts - Business
Sullivan County Community College
Sullivan County, NY01.2016
Skills
- Microsoft Word
- PowerPoint
- Account Management
- Outbound Sales
- Dispatching
- Bartending
- Customer service
Certification
- SafCo, Long Island City, NY, 12/22
- OSHA 30
- OSHA Drug & Alcohol Awareness
- OSHA Site Safety
- OSHA Flagger
- OSHA Fall Prevention
- Grant Writing Certificate, 12/19
- Business Finance Certificate, 12/19
Affiliations
- Community Service
- Direct Support Aid
Timeline
Resource Coordinator
Cases
09.2024 - 10.2025
Customer Care Worker
Westcop
01.2023 - 06.2025
Front Desk Receptionist
The Fortune Society
01.2023 - 09.2024
Direct Support Professional
Lifespire
01.2022 - 01.2023
Hair Dresser/Receptionist
Capri Beauty School
01.2020 - 01.2021
Dispatcher
Sureway Taxi
01.2019 - 01.2021
Bartender/Server
Confetti’s Restaurant
01.2014 - 01.2019
Customer Service Representative
Dial America
01.2012 - 01.2014
Bartender Certification - Bartending
Lions Share Enterprise
Associate of Arts - Business
Sullivan County Community College
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