Norean Nelson
Newark,DE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Patient Access Coordinator
Christiana Care Health System
02.2024 - Current
- Work effectively and efficiently with referring physician offices and hospital providers to coordinate patient care.
- Control workflow related to demand for new patients by communicating with physicians and handle all urgent/emergent requests.
- Performs daily operational duties such as scheduling, registration, pre-registration, verification, and authorization for treatments utilizing the Soarian systems, Rev Cycle, and Powerchart.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally
- Enhanced communication between departments by regularly updating patient information and coordinating schedules
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages
- Provided compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Providing excellent customer service by promptly answering patient inquiries
Clerk VI-Cardiology
Christiana Care Health System
03.2022 - 02.2024
- Answering scheduling calls for all Non Invasive services at both hospitals and outpatient satellite offices.
- Enter insurance and demographic information into Soarian. Check ID and enter ID presented in Soarian comments.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary
- Increased efficiency by streamlining filing systems and organizing important documents
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Assisted with onboarding of new employees
Scheduler B&C Imaging
Christiana Care Health System
01.2021 - 03.2022
- Triage calls for active chest pain directing to Triage Nurses; messaging non-urgent calls
- Schedule patient appointments and testing with providers as well as the various specialized clinics allotting the correct amount of time specific to appointment type and provider
- Review all outstanding orders for future appointments and testing placed in the EMR scheduling as necessary
- Utilize Revenue Cycle, Soarian, Powerchart, and Radnet to complete scheduled appointments
- Monitor messages via EMR pool, Patient Portal, Outlook, and fax machine
- Place request to Physician Coordinator when an appointment is unavailable
- Document in EMR all requests for appointments and send appropriate emails for add-on appointments
- Request language services/translator per patient preference
- Manage Televox call reminder system
- Contact outside medical sources to obtain patient demographic/health information as needed
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments
- Generated department orders and accompanying documentation
Office Assistant
Cardiology-Christiana Care Health System
09.1990 - 01.2021
- Increased customer satisfaction by providing professional and courteous front desk support
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Expedited document processing with accurate data entry and timely filing
Education
High School Diploma -
Delcastle Technical High School
Wilmington, DE06.1990
Skills
- Maintains strict confidentiality
- Interpreting instruction
- Quality assessment of coded data
- HIPAA compliance
- Strong planning skills
- Technical expertise
- Patient-focused care
- Strong work ethic
- Team player with positive attitude
- Deadline-driven
- Good written communication
- Exercises good judgment
Timeline
Patient Access Coordinator
Christiana Care Health System
02.2024 - Current
Clerk VI-Cardiology
Christiana Care Health System
03.2022 - 02.2024
Scheduler B&C Imaging
Christiana Care Health System
01.2021 - 03.2022
Office Assistant
Cardiology-Christiana Care Health System
09.1990 - 01.2021
High School Diploma -
Delcastle Technical High School
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