Summary
Overview
Work History
Education
Skills
Timeline
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Sunshine Hicks

Rolesville,NC

Summary

I am an enthusiastic and reliable waitress and bartender that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am trained on POS systems, cash handling, and table-side serving with an understanding of food and beverage pairings paired with great salesmanship. Further, I maintain speed, focus, accuracy, and keep a positive attitude during high-traffic business hours. I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Finally, I am an organized and dependable candidate successful at managing multiple priorities with a willingness to take on added responsibilities to meet team goals when necessary.

Overview

6
6
years of professional experience

Work History

Waitress/Server

Piper's Tavern
01.2023 - 07.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Bartender

Mellow Mushroom
08.2019 - 11.2022
  • Serve bar and restaurant patrons drink orders, including beer, wine, and specialty drinks
  • Process payments on Aloha POS system
  • Responsible for assigned cash drawer
  • Maintained a clean, safe and fully stocked bar area
  • Trained new bartenders on all aspects of the job; drink preparation and knowledge, how to build valuable relationships with customers and how to apply upselling techniques
  • Solo bartending on weeknight shifts; busy weekend nights with one additional bartender.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender/Server

My Place
05.2018 - 08.2019
  • Taking and delivering drink orders from local guests quickly and accurately
  • Additional server duties include taking orders and serving entrees and appetizers.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

Graphic Art Design Online -

Academy of Art University (AAU)

High School Diploma -

Ruether High School
01.1994

Skills

  • Excellent Customer Service/Communication Skills: building relationships with patrons, delivering excellent customer service by communicating with guests about food orders (allergies, cooking preferences, drink preferences) and general knowledge of menu
  • Bartending: Knowledge of a wide variety of drink recipes, correctly prepping, stocking, and accurate measuring of liquor and drink mixes, preparing garnishes
  • Cash Handling: Responsible for cash drawer/till
  • Able to work efficiently under pressure and in a fast paced environment
  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Cleanliness
  • Order Taking
  • Safe Food Handling
  • Hospitality service expertise
  • Handling Complaints
  • Payment Processing
  • Food Running
  • Menu Memorization
  • Food safety understanding
  • Supply Restocking
  • Table Bussing
  • Tableside Service
  • Upselling techniques
  • Beverage Preparation
  • Sales Techniques
  • Bar terminology

Timeline

Waitress/Server

Piper's Tavern
01.2023 - 07.2024

Bartender

Mellow Mushroom
08.2019 - 11.2022

Bartender/Server

My Place
05.2018 - 08.2019

Graphic Art Design Online -

Academy of Art University (AAU)

High School Diploma -

Ruether High School

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Sunshine Hicks