Noreen Jones
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Company Owner
Independent Contractor / LiveOps, Inc
02.2021 - Current
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented strategic plans to improve performance and increase client acquisition.
- Reported issues to higher management with great detail.
- Resolved customer service issues with timely and professional resolutions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Homemaker
Family
02.2002 - Current
- Maintained entire family's schedule and organized events.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Facilitated transportation to and from appointments.
- Coordinated appointments with medical professionals.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided companionship and emotional support to enhance mood and quality of life.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided assistance with medication management.
Ticket Agent, Security
American Airlines
01.1999 - 02.2002
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
Education
Associate of Arts - English Literature ,
Shimer College
Chicago, ILSkills
- Company Inventory Oversight
- Financial Administration
- Budget Development
- Company Standards Enforcement
- Policy and Procedure Implementation
- Employee Motivation
- Business Growth
- Customer Care
- Improve Performance
I go to the gym regularly, I enjoy reading and I play Magic with my children every Wednesday evening
I go to the gym to keep my mind and body in peak condition, I have always been an avid reader and every Wednesday night me and both of my adult children play the game of Magic for family time and to keep a sharp mind.
Also, I am looking to work from home because I prefer the flexibility to set my own hours so I can be available to pick up my daughter from work she is Autistic. I also have some commitments that have to be taken care of during the week.
I am a quick learner and study diligently to achieve my goals. I have a very high work ethic, I learn to enjoy my work so it's easy to do when you enjoy what you do it's not work. I do my work on time and I would rather be 5min early than 1min late. Being able to set my own schedule gives me the ability to work 20-30 hrs a week, depending on the week.
Timeline
Company Owner
Independent Contractor / LiveOps, Inc
02.2021 - Current
Homemaker
Family
02.2002 - Current
Ticket Agent, Security
American Airlines
01.1999 - 02.2002
Associate of Arts - English Literature ,
Shimer College
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