Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noreen Ramos

Highland,MD

Summary

Driven Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Shift Lead Manager

Walgreens
11.2018 - Current
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Increased employee retention rates by creating a supportive work environment that encouraged professional development and career growth.
  • Oversaw loading and unloading of packages in warehouse.
  • Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
  • Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Trained and mentored new employees to maximize team performance.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Improved team productivity by implementing efficient scheduling and task delegation.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Learned and adapted quickly to new technology and software applications.
  • Streamlined operational processes for increased efficiency and reduced waste.
  • Prepare and issue purchase orders
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Measured team performance and reported metrics to leadership team members.

Human Resources Assistant

Target
09.2013 - 11.2017
  • Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Assisted with creating employee handbooks and manuals.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.

Education

High School Diploma -

Silverado High School
Victorville, CA
07.2013

Skills

  • Training and mentoring
  • Management information systems
  • Process improvement strategies
  • Inventory Control
  • Safety Management
  • Staff Supervision
  • Performance reporting
  • Critical Thinking
  • Conflict Resolution
  • Interpersonal Skills
  • Worker Training
  • Customer Support
  • Active Listening
  • Caller Assistance
  • Order Processing
  • Attention to Detail

Timeline

Shift Lead Manager

Walgreens
11.2018 - Current

Human Resources Assistant

Target
09.2013 - 11.2017

High School Diploma -

Silverado High School

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Noreen Ramos