Noreen Sendelbach
Roswell,GA
Summary
Strategic global HR executive with 20+ years of experience leading enterprise-wide people strategies across high-growth, complex, and globally distributed organizations. Expertise spanning global total rewards, organizational design, leadership development, talent strategy, M&A integration, workforce transformation, employee relations, HR operations, and culture evolution. Proven ability to partner with C-suite leaders and boards to scale organizations, modernize HR operating models, and drive measurable business outcomes. Recognized for building high-performing HR organizations that balance strategic vision with operational execution. Strong background supporting technology, customer experience, digital services, and PE-backed environments with global employee populations exceeding 70,000 team members.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Vice President, People & Culture and Total Rewards
TELUS Digital
Remote
01.2024 - Current
- Lead global People & Culture and Total Rewards strategy for a complex international organization supporting more than 70,000 team members across multiple regions, functions, and business lines. Serve as a strategic advisor to executive leadership on organizational effectiveness, workforce strategy, compensation governance, succession planning, operational transformation, and enterprise-wide change initiatives.
- Partner directly with executive leadership to align workforce, compensation, and organizational strategies during a period of continued growth, acquisition integration, and increasing operational complexity across the global business.
- Selected Contributions
- Lead redesign of the HR operating model from a predominantly regional structure into a scalable global/hybrid model that improves alignment, increases consistency, and better supports the organization’s continued growth and evolving business needs.
- Lead a global job architecture initiative designed to strengthen organizational alignment, improve career path clarity, support workforce planning, and establish greater consistency in titles, leveling, and compensation practices across the enterprise.
- Advise executive leadership and finance partners on annual merit, bonus, and long-term incentive strategies supporting a global workforce, balancing market competitiveness, internal equity, retention risk, and broader workforce investment priorities.
- Partner with executive leaders on organizational design, leadership structure, and workforce planning decisions tied to business transformation, operational scalability, and acquisition integration efforts across multiple regions.
- Strengthen global compensation and promotion governance processes, improving executive visibility, consistency in decision-making, and risk management across the organization.
- Advise executive leadership on succession risks, leadership pipeline strategy, and organizational capability gaps across critical areas of the business.
- Lead enterprise HR operational improvement initiatives focused on simplifying fragmented processes, reducing manual work, consolidating payroll operations, and introducing AI-enabled solutions and automation into core HR workflows.
- Work across global executive leadership teams during periods of rapid growth and organizational transformation to align people strategies with operational and financial objectives.
- Lead enterprise people initiatives across a large global workforce during a period of significant organizational growth, operational change, and continued integration activity.
Senior Director, Human Resources & Global Total Rewards
TELUS International
Remote
03.2021 - 12.2023
- Led global Total Rewards and HR initiatives during a period of significant organizational growth, acquisition activity, and operational transformation. Acted as a trusted advisor to executive leadership on compensation strategy, organizational effectiveness, workforce planning, executive compensation decisions, and scaling HR programs globally.
- Selected Contributions
- Led global compensation and benchmarking strategies across multiple countries and employee populations, supporting enterprise workforce planning, executive compensation decisions, and organizational growth strategies.
- Designed and implemented scalable compensation frameworks that improved market competitiveness, strengthened retention efforts, and created greater consistency across diverse business models and global regions.
- Directed annual merit and bonus planning processes supporting tens of thousands of employees globally during periods of continued growth, operational pressure, and evolving business priorities.
- Advised executive leadership on compensation decisions tied to organizational redesign, leadership retention, workforce investments, and internal equity considerations.
- Partnered on acquisition due diligence and HR integration activities, including organizational design alignment, compensation mapping, workforce transition planning, and integration strategies.
- Established stronger compensation governance and approval frameworks that improved consistency, reduced escalation risk, and created stronger alignment across business and HR leadership teams.
- Influenced leadership capability initiatives through manager training focused on compensation practices, organizational effectiveness, performance management, and employee engagement.
- Partnered with executive leadership to align compensation and workforce strategies with broader business growth, retention, and operational priorities.
Director, Human Resources - North America
TELUS International
Remote
09.2017 - 03.2021
- Provided HR leadership across North America in a fast-paced operational environment supporting large employee populations, distributed teams, and rapidly evolving business demands. Partnered closely with operational and executive leaders on workforce strategy, organizational effectiveness, employee relations, and leadership support during periods of rapid growth and organizational change.
- Selected Contributions
- Advised operational and business leaders on workforce challenges, organizational changes, retention risks, and employee relations matters across multiple functions and locations.
- Partnered with senior leadership on workforce planning, organizational effectiveness, performance management, and leadership coaching initiatives tied directly to operational performance and business objectives.
- Strengthened leadership capability through practical executive coaching, manager development, and more strategic HR partnership models.
- Led efforts to standardize HR processes and improve operational consistency across teams during periods of ongoing growth and organizational evolution.
- Supported workforce and organizational decisions that balanced operational performance, employee experience, scalability, and long-term business sustainability.
- Helped leaders navigate organizational change, employee relations complexity, and workforce challenges in a large operational environment with evolving business demands.
Human Resources Director
SourceHOV / Exela Technologies
Forest Park, GA
11.2012 - 09.2017
- Directed HR operations and strategic initiatives supporting multi-site operations during periods of organizational transformation and integration.
- Key Achievements
- Led HR support for organizational restructuring and integration activities during significant business transformation.
- Managed employee relations, talent acquisition, compensation, and compliance functions across multiple business units.
- Implemented scalable HR processes and policies improving operational consistency and manager effectiveness.
- Partnered with executive leadership on workforce planning and succession initiatives.
Education
Master of Science - Human Resource Management
University of Maryland Global Campus
Adelphi, MD05.2006
Bachelor of Science - Political Science
University of Maryland Global Campus
Adelphi, MD05.2002
Skills
- Executive Leadership & Coaching
- Global Human Resources Strategy
- Organizational Design & Workforce Planning
- Total Rewards & Executive Compensation
- HR Transformation & Shared Services
- Succession Planning & Leadership Development
- Employee Relations & Compliance
- Talent Acquisition & Retention
- Mergers & Acquisitions Integration
- Change Management
- HR Technology & Workday Optimization
- Culture & Employee Engagement
- Global Payroll & Benefits Strategy
- Board & Compensation Committee Support
Certification
- SPHR — Senior Professional in Human Resources
- SHRM-SCP — Society for Human Resource Management Senior Certified Professional
Timeline
Vice President, People & Culture and Total Rewards
TELUS Digital
01.2024 - Current
Senior Director, Human Resources & Global Total Rewards
TELUS International
03.2021 - 12.2023
Director, Human Resources - North America
TELUS International
09.2017 - 03.2021
Human Resources Director
SourceHOV / Exela Technologies
11.2012 - 09.2017
Master of Science - Human Resource Management
University of Maryland Global Campus
Bachelor of Science - Political Science
University of Maryland Global Campus