Noreen Essick
Technician
Mount Airy,NC
Summary
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable and adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving abilities and delivering high-quality outcomes. Seeking a challenging career that pushes to surpass expectations. Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
5
5
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Technician
Country Cable
07.2016 - 12.2019
- Install home satellite systems
- Isolate faults in units and components
- Setup devices after installation including programming systems and troubleshooting issues
- Explained company services in order to promote and upsell company services to clients
- Employment Type: Part Time (Less than 30 Hours)
- Diagnosed and repaired cable service issues to enhance customer satisfaction.
- Installed and maintained cable systems, ensuring optimal signal quality and functionality.
- Diagnosed and resolved technical issues in residential and commercial installations efficiently.
- Trained junior technicians on best practices for equipment handling and troubleshooting techniques.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
Crew Trainer
Mc Donald's
06.2015 - 12.2016
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Resolved complaints promptly and professionally
- Employment Type: Full Time (30 Hours or More)
- Trained new crew members on service standards and operational procedures.
- Facilitated onboarding sessions to enhance team cohesion and efficiency.
Technician
Sweat Communications LLC
08.2014 - 06.2016
- Install home satellite systems
- Isolate faults in units and components
- Setup devices after installation including programming systems and troubleshooting issues
- Explained company services in order to promote and upsell company services to clients
- Employment Type: Full Time (30 Hours or More)
- Conducted routine maintenance and troubleshooting on cable installation equipment.
- Ensured compliance with safety regulations during field operations and installations.
- Collaborated with team members to streamline installation processes, enhancing efficiency.
- Diagnosed and resolved service interruptions, improving customer satisfaction through efficient problem-solving.
- Conducted routine inspections of equipment, identifying potential issues before they escalated into service disruptions.
- Trained junior technicians on installation techniques and safety protocols, enhancing team performance and compliance.
- Collaborated with engineering teams to implement process improvements that streamlined installation workflows.
- Managed inventory of tools and materials, ensuring readiness for installations while reducing waste.
- Oversaw scheduling of service calls, optimizing technician routes to enhance operational efficiency and reduce downtime.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed and maintained cable systems, ensuring optimal connectivity for residential and commercial customers.
Education
High School Equivalency Diploma - General High School Curriculum
Roosevelt Learning Center
Edison, NJ 03.2005 - 04.2005
Associate of Applied Science - Medical Coding And Billing
University of Arkansas Grantham
Arkansas City, AR 10.2024 - Current
Skills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Electrical safety
- IP networking
- Network configuration
- Wireless networking
- Device configuration
- Telecommunications
- Equipment troubleshooting
- Work order processing
- Grounding procedures
- Coaxial cable splicing
- Structured cabling
- Signal testing
- RF signal analysis
- Internet connectivity
- Cable installation
- Antenna installation
- Troubleshooting skills
- Customer relations
- Satellite communications
Accomplishments
- Resolved product issue through consumer testing.
Certification
- SBCA Certified License - 4 yrs
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Applied Science - Medical Coding And Billing
University of Arkansas Grantham
10.2024 - Current
Technician
Country Cable
07.2016 - 12.2019
Crew Trainer
Mc Donald's
06.2015 - 12.2016
Technician
Sweat Communications LLC
08.2014 - 06.2016
High School Equivalency Diploma - General High School Curriculum
Roosevelt Learning Center
03.2005 - 04.2005
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