Hi, I’m
Noreka Reynolds-Patten
Lauderdale Lakes,FL
Overview
7
years of professional experience
Work History
Goldon Krust Lauderdale, FL
Supervisor
01.2020 - 02.2024
Job overview
- Created new strategies for improving customer service standards within the organization.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
Pizza HutKingston , JM
Cashier
01.2017 - 02.2018
Job overview
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
Education
One Stop Health TrainingLauderhill, FL
High School Diploma
06-2022
University Overview
Edith Dolton James Kingston Jm
06-2015
University Overview
Skills
- Strategic Planning
- Operations Management
- Data Analytics
- Staff Management
Timeline
Supervisor
Goldon Krust
01.2020 - 02.2024
Cashier
Pizza Hut
01.2017 - 02.2018
One Stop Health Training
High School Diploma
Edith Dolton James