Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norel Crawford

Summary

Dynamic customer service professional enhancing client satisfaction through effective communication and team mentorship. Proficient in Microsoft Office and skilled in project coordination, I excel in fostering positive client relationships and driving team performance to achieve exceptional service outcomes.

Overview

2
2
years of professional experience

Work History

Receptionist

DOCS Dermatology
Columbus
01.2025 - Current
  • Greeted incoming patients and sales reps professionally, and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patient charts.
  • Answered the phone promptly and directed incoming calls to the correct offices.
  • Kept the reception area clean and neat to give patients a positive first impression.
  • Kept the reception area clean and neat to give patients a positive first impression.

Server

Longhorn Steakhouse
Columbus
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
  • Served food and beverages promptly, with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Supervisor

At Home Decor Superstore
Columbus
01.2023 - 03.2024
  • Improved customer satisfaction by consistently providing timely and accurate support to clients.
  • Enhanced team performance by conducting regular training sessions and offering constructive feedback.
  • Mentored junior team members, helping them develop essential customer service skills, and advance their careers.
  • Managed escalations from customers, ensuring they received prompt attention from the appropriate team member or department head.

Education

Columbus State Community College
Columbus, OH

Skills

  • Client communication skills
  • Prompt account updates
  • Proficient in social media, Microsoft Office, and Google Drive
  • Skilled in effective verbal and written communication
  • In-depth product knowledge
  • Organizational skills
  • Project coordination

Timeline

Receptionist

DOCS Dermatology
01.2025 - Current

Server

Longhorn Steakhouse
04.2024 - Current

Customer Service Supervisor

At Home Decor Superstore
01.2023 - 03.2024

Columbus State Community College

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Norel Crawford