Noreli Nava
CALDWELL,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Lead Hand
Stanpac USA llc
Brenham, TX
06.2019 - Current
- Developed strategies for improving efficiency in the workplace.
- Ensured that all safety protocols were followed at all times.
- Maintained a positive work environment by effectively managing conflicts between team members.
- Participated in recruitment activities such as interviewing job candidates.
- Identified areas for improvement in workflow processes.
- Managed multiple projects simultaneously while ensuring timely completion within budget constraints.
- Maintained a safe working environment by adhering to company policies and procedures.
- Monitored and reviewed the performance of employees.
- Performed quality control checks on products before they left the warehouse or store location.
- Trained, mentored and supervised junior staff members.
- Provided guidance to team members on best practices for their tasks and duties.
- Promoted workplace safety by checking team member compliance with safety guidelines.
- Trained employees on company procedures and worksite safety.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
Assistant Store Manager
Kovasovic's Meat Market
Somerville, TX
08.2013 - 06.2019
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided training to new employees on company policies and procedures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Caldwell High School
Caldwell, TX06-2014
Skills
- Management Support
- Safety Procedures
- Team Oversight
- Team member development
- Team Member Training
- Inventory Control
- Safety Protocols
- Team Supervision
- Cash Handling
- Shift Scheduling
- Staff Training
- Team motivation
- Safety processes and procedures
- Leadership
- Problem-Solving
- Conflict Resolution
Languages
English
Professional
Spanish
Professional
Affiliations
- video games
- reading
- hiking
Timeline
Lead Hand
Stanpac USA llc
06.2019 - Current
Assistant Store Manager
Kovasovic's Meat Market
08.2013 - 06.2019
High School Diploma -
Caldwell High School
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