Summary
Overview
Work History
Education
Skills
Leadership Experience
Activities
Languages
Timeline
Generic

Norelis Collado

Boston,MA

Summary

Was nominated and awarded LNA of the year in 2022 at Dartmouth- Hitchcock Medical Center for the NICU

Overview

10
10
years of professional experience

Work History

Reception Staff

Mountainside Racquet and Fitness
05.2023 - 05.2024
  • Facilitated communication between club members and the pro tennis staff
  • Scheduling and confirming lessons and matches
  • Assisted the director of the outing club and athletic director in organizing and updating rosters and membership accounts
  • Promoted and sold memberships and tennis merchandise
  • Provided exceptional customer service skills through constant interaction with members
  • Assisted in the development of internal training materials to improve overall team performance.
  • Demonstrated strong multitasking abilities while managing multiple lines of incoming calls without compromising quality of service.
  • Increased positive feedback from clients with exceptional phone etiquette and prompt assistance.

Licensed Nursing Assistant (LNA)

Dartmouth Hitchcock Medical Center (Intensive Care Nursery)
09.2018 - 03.2023
  • Assist with routine patient care activities for newborns and premature infants under the supervision of a Registered Nurse
  • Maintain chart information that is up-to-date and organized
  • Ensure the unit meets safety standards, is well supplied, organized, clean and equipment is available and working
  • Act as receptionist and assists in the overall function of the unit and welcome visitors
  • Maintain chart information that is up-to-date and organized
  • Ensure the unit meets safety standards, is well supplied, organized, clean and equipment is available and working
  • Began as a unit support assistant and then progressed to a licensed nursing assistant after a year
  • Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
  • Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
  • Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
  • Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
  • Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
  • Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
  • Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.

Wait Staff Member

Bethel Health Care Center
09.2014 - 12.2017
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Education

Associates Degree - Nursing

River Valley Community College
Claremont, NH
11.2024

Bachelors - Biology

University of Connecticut
Storrs, CT
05.2018

Skills

  • Teamwork orientation
  • Building Relationships
  • Appointment Scheduling
  • Task Delegation
  • Organization skills
  • Telephone skills
  • Time Management
  • Customer/Client relations
  • Verbal and written communication
  • Office Administration
  • Scheduling appointments

Leadership Experience

  • Coxswain and team leader, Division 1 Women’s Rowing Team, 09/01/14, 05/01/18, Worked with the coaching staff to relay information and enforce standards for 50+ teammates., Oversaw and managed the safety and performance of the rowers in the boat, through coaching, steering and being a motivating factor.
  • Council member, Student Athlete Academic Council (SAAC), 09/01/14, 05/01/18, Participated in many community service opportunities throughout college career., Was an advocate for the Women’s Rowing team.

Activities

  • Traveling
  • Reading
  • Snowboarding
  • Spending time with family and friends
  • Animal lover

Languages

Spanish
Native or Bilingual

Timeline

Reception Staff

Mountainside Racquet and Fitness
05.2023 - 05.2024

Licensed Nursing Assistant (LNA)

Dartmouth Hitchcock Medical Center (Intensive Care Nursery)
09.2018 - 03.2023

Wait Staff Member

Bethel Health Care Center
09.2014 - 12.2017

Bachelors - Biology

University of Connecticut

Associates Degree - Nursing

River Valley Community College

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Norelis Collado