Overview
Work History
Education
Skills
References
Timeline
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Norelys Díaz Rivera

Coamo,PR

Overview

3
3
years of professional experience

Work History

Bilingual Administrative Assistant

CANO Esperanza Academy
New Orleans, LA
01.2024 - 05.2024
  • Proficiency in handling diverse administrative tasks, including managing correspondence, organizing files, and coordinating meetings and events in English and Spanish.
  • Collaborate with school officials, parents, teachers, first responders, handle complaints, and address issues about students and school policies. Also, answered emails from administrators, parents, and vendors, translating when needed.
  • Entered student information into database systems accurately and efficiently.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.

NEXCOM Associate

NAS JRB NOLA Belle Chasse Louisiana
11.2022 - 12.2023
  • Collaborated alongside Safety Manager to protect $700+ worth of store merchandise.
  • Assisted 200+ daily military customers with checkout, answering questions in person, phone calls and guiding them on their shopping experience.
  • Operate POS cash registers, and balance cash drawers often containing $500+.

H&M Sales Associate

Gretna, Louisiana
10.2022 - 10.2022
  • Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed.
  • Maintaining current knowledge of store promotions and highlighting sales to customers.
  • Accurately count cash registers drawers at the start and end of each shift.

Call Center Representative

Insight Communications
San Juan, Puerto Rico
03.2021 - 09.2021
  • Answer approximately 200+ incoming calls daily in Spanish and in English.
  • Proactively memorized over ten different company products and services.
  • Completed customer insight reports and input of sensitive data.
  • Received a 5-star customer satisfaction rating through voice, chat, and email communications.

Education

Bachelors of Social Sciences with a concentration in Forensic Psychology -

University of Puerto Rico At Ponce, Puerto Rico
Puerto Rico
05.2020

High School Diploma -

Ramon José Dávila High School
Coamo, Puerto Rico
05.2015

Skills

  • Bilingual: Spanish and English
  • Handling of Excel and Word
  • Adaptability
  • Leadership
  • Organization
  • Bilingual Written and Verbal Communication
  • Inbound and Outbound Calling
  • Data Entry
  • Office Administration

References

Available upon request

Timeline

Bilingual Administrative Assistant

CANO Esperanza Academy
01.2024 - 05.2024

NEXCOM Associate

NAS JRB NOLA Belle Chasse Louisiana
11.2022 - 12.2023

H&M Sales Associate

Gretna, Louisiana
10.2022 - 10.2022

Call Center Representative

Insight Communications
03.2021 - 09.2021

Bachelors of Social Sciences with a concentration in Forensic Psychology -

University of Puerto Rico At Ponce, Puerto Rico

High School Diploma -

Ramon José Dávila High School

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Norelys Díaz Rivera