Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

NORESA RAMAGE

Accounting
Celebration,FL

Summary

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Detail-driven accounting professional experienced in examining and analyzing accounting records, financial statements and financial reports to assess accuracy and compliance with generally accepted accounting principles and standards. Proven to analyze accounting processes, identify deficiencies and formulate and implement corrective action plans to achieve compliance and mitigate risk.

Overview

13
years of professional experience

Work History

Marriott International, Inc.
ORLANDO, FL

Staff Accountant
04.2022 - Current

Job overview

  • Collected and arranged financial information and entered details into Peoplesoft financial management system.
  • Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements and month-end accruals.
  • Assisted Staff Accountant Manager with year-end financial audits.
  • Created journal entry schedules to improve efficiency, support and documentation of accounting processes.
  • Completed end-of-year financial audits by collaborating with various coworkers. Manage over 10 Properties per day.
  • Increased efficiency, support and documentation of accounting processes by creating detailed schedules for journal entries.

Marriott International, Inc.
Orlando, FL

Account Receivables Specialist
07.2018 - 04.2022

Job overview

  • Review and advise resorts of actions needed for credits on guest accounts
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
  • Help with chargeback for audit purpose
  • Research Folios and process refunds
  • Run aging reports daily and follow up with collection contacts for aging account balances
  • Print invoice statements per property and scan or upload to wholesaler
  • Follow up on short paid or missed folios
  • Collected, arranged, and input information into database system
  • Identified and investigated variances
  • Maintained strong vendor relationships by processing invoices and issuing payments every cycle in timely manner averaging at 50,000/400,000 invoice monthly
  • Update AR Month End check list daily and sign off on completed items
  • Review all property intercompany accounts and A/R Other to insure its balance
  • All corrections / adjustments must be completed by end of day
  • Review Financial documents to verify accounting data and mathematical accuracy
  • Reconciling general ledgers
  • Gathered supporting documentation for audits
  • Training AR associates on daily functions and new Operating system such as Opera and PMS
  • Prepare and deliver month end receivables
  • Send weekly marketing charges to department for review and approval
  • Journal entries using Excel, Journal upload and Peoplesoft
  • Prepare reconciliation spreadsheet and post adjusting entry for Bonvoy points used during month end
  • Send missing or short paid Bonvoy charges to site champion to research and request reimbursement
  • Review Skip and open folio accounts and work with front desk for resolution
  • Ability to manage multiple priorities simultaneously in deadline driven environment
  • Working
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

Treasury Cash Control Administrator
07.2016 - 04.2018

Job overview

  • Responsible for Timely and accurate reconcilement of daily revenues for the Resort
  • Review and advise resorts of action needed for credits on guest accounts
  • Post Ledger logs within 48 hours of receiving them
  • Issuance of new cash banks, audits, and petty cash for both resort and developer entities
  • Manage $40,000 plus safes
  • Run aging reports daily to follow up with collection contacts as needed
  • Update the discrepancy report as necessary
  • Update the AR month end check list daily and sign off on completed items
  • Monitor stale deposits on guest accounts and refund or forfeit as necessary
  • Review all property intercompany accounts and the A/R other to insure they are balance
  • All corrections/ adjustments must be completed by the end of the day
  • Prepare and deliver month end receivables.

Room Blocking Specialist
04.2013 - 01.2016

Job overview

  • Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency
  • Work closely with Inventory, Resort sales and wholesale teams
  • Key contact for daily operations between the Front Desk, Housekeeping, Engineering and Revenue Management departments
  • Oversee room inventory and ensure proper blocking strategies are in place
  • Familiar with the Housekeeping, Front Office, Guest Services, and Reservations department’s policies and procedures
  • Actively engaged with our guests and owners, also through emails and phones
  • Identifying the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity
  • Trained in Sun, Galaxy, Lightspeed Operation system and Microsoft office
  • Trained and certified in Discrimination and Harassment Prevention (DHP).

SHERATON VISTANA RESORT

Guest Services Agent & Mailroom Trainer
04.2020

Job overview

  • Handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience
  • Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in 2010)
  • Receiving Gold Crown for Guest Satisfaction
  • Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool
  • Quickly became a trusted trainer to the Front Desk & Guest Services department, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.

DISNEY’S YACHT AND BEACH CLUB RESORT
Orlando, FL

Front Desk Supervisor
01.2009 - 01.2011

Job overview

  • Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency
  • Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
  • Addressed concerned/upset/angry guests researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
  • Led “cleanup” of company database and files
  • Restored organization to personnel, financial and operational records and accelerated data input, processing, and retrieval times
  • Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

THE SEMINOLE EXPRESSWAY TOLLROAD 417

Supervisor
01.2007 - 01.2009

Job overview

  • Oversaw and certified toll collection operations, including Electronic Toll and Traffic Management (ETTM) System use, accounting and deposit activities, and traffic control
  • Scheduled operations based on computer-generated staffing requirements, perform semi-annual performance evaluations, handle disciplinary actions, resolve disputes, and ensure quality and courteous performance by the TSA’s
  • Maintained traffic flow through toll facility
  • Monitor’s operation of toll collection equipment to ensure proper revenue collection
  • Supervised all armored car revenue transactions
  • Trained and supervised TSA’s and ensures that shifts personnel report to duty as scheduled for shift start-up, shift changes, and shift relief at main plaza.

Education

University of Central Florida

B.S.B.A from Accounting
2013

Valencia Community College

Associate
2010

Osceola High School

Academic Diploma
2004

Skills

  • Offer advanced computer skills in MS Office Suite, SUN, Galaxy, Peoplesoft, Drillbit and Lightspeed, SecureCRT (PMS), and Opera operation systems
  • Self-Motivated
  • Office Management
  • Staff Development & Training
  • Multitasking Abilities
  • Dependable and Responsible
  • Cash Handling
  • Problem solving
  • Systems Knowledge
  • Inventory Management
  • Analytical and Critical Thinking
  • Extremely detailed
  • Excellent communication skills
  • Report & Document Preparation
  • Active Listening
  • Data Entry
  • Account Reconciliation
  • Monthly Journal Entries
  • Accounts Receivable

Additional Information

  • Volunteer/ Intern at medical facilities , 2012-2013 Accomplishments and Honors Sheraton Vistana Resort Employment Employee of the month of July 2017 Sheraton Vistana Resort Employment Quarterly Award Aug 2017 & 2015 Sheraton Vistana Resort Employment Employee of the month of May 2011 Who’s Who Among Students honors Academic Top Five High School Students National Society of High School Scholars Academic Honors Award Valencia Community college Academic President’s List

Timeline

Staff Accountant

Marriott International, Inc.
04.2022 - Current

Guest Services Agent & Mailroom Trainer

SHERATON VISTANA RESORT
04.2020

Account Receivables Specialist

Marriott International, Inc.
07.2018 - 04.2022

Treasury Cash Control Administrator

07.2016 - 04.2018

Room Blocking Specialist

04.2013 - 01.2016

Front Desk Supervisor

DISNEY’S YACHT AND BEACH CLUB RESORT
01.2009 - 01.2011

Supervisor

THE SEMINOLE EXPRESSWAY TOLLROAD 417
01.2007 - 01.2009

University of Central Florida

B.S.B.A from Accounting

Valencia Community College

Associate

Osceola High School

Academic Diploma

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